We started our service with Protect America on September 2, 2005 and had nothing but problems from the start. Sensors constantly had to be replaced, communication error messages have to be cancelled at least once or twice a month, and we've been completely dissatisfied with Protect America.
We were so unhappy with Protect America's product and grew so tired of constantly having to deal with this inferior product that we tried to cancel our service in January of 2006. We were told then that we had to wait the full 3 year contract term to cancel. We told the service representative then that we'd fulfill our 3 year contract, but were sure to state how unhappy we were with the product and that we were only continuing the service to satisfy the terms of our contract.
On August 1, 2008, 30 days in advance of our 3-year contract term, we called to cancel our service again. However, we were told that because we didn't notify Protect America in writing 60 days in advance of our contract term that Protect America will be taking our money for another year for a service we're not happy with and for a service we told Protect America that we wanted to cancel only 4 months into this contract. WE HAVE NEVER BEEN SATISFIED WITH PROTECT AMERICA'S PRODUCT! I've emailed them several times, mailed a cancellation request via certified mail, and faxed a cancellation request after reading so many online complaints that are almost identical to our own.
BUYER BEWARE!
We were so unhappy with Protect America's product and grew so tired of constantly having to deal with this inferior product that we tried to cancel our service in January of 2006. We were told then that we had to wait the full 3 year contract term to cancel. We told the service representative then that we'd fulfill our 3 year contract, but were sure to state how unhappy we were with the product and that we were only continuing the service to satisfy the terms of our contract.
On August 1, 2008, 30 days in advance of our 3-year contract term, we called to cancel our service again. However, we were told that because we didn't notify Protect America in writing 60 days in advance of our contract term that Protect America will be taking our money for another year for a service we're not happy with and for a service we told Protect America that we wanted to cancel only 4 months into this contract. WE HAVE NEVER BEEN SATISFIED WITH PROTECT AMERICA'S PRODUCT! I've emailed them several times, mailed a cancellation request via certified mail, and faxed a cancellation request after reading so many online complaints that are almost identical to our own.
BUYER BEWARE!
Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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