I purchased a Platinum Protection system on 4/23/09. The salesman did not mention that I was signing a 60 month, iron clad contract and stated that his system would be equal to my current system. The initial system installed by Platinum Protection was incompatible with my digital phone service provided by Comcast. Subsequently, Platinum Protection installed a separate cell phone system.
On 8/6/09 I initiated a test (not pre-arraigned) with their system. The test resulted in a failure to communicate with me and to alert my emergency calling list. According to the monitoring service, the problem occurred because the system was not in a fully operational state and so my alert did not get to them. According to Platinum Protection I needed to reset the system with their technical support which would require an access code and some special keys to be entered into my system. At my age (93), I could not do these instructions myself even with directions over the phone.
I have been without protection, in case I fall, since 4/23/09. So far I have been able to prevent falling but each time I am reminded how easy it would be for me to fall and that there would be no way to get help. The protection system installed in my home on 4/23/09 has not provided a medical alert response in accordance with that described by their salesman. To date, the salesman's statement in regard to Platinum Protection's response to a medical alert has turned out not to be the case. I have lost confidence in receiving the medical emergency response that I expect from the Platinum Protection system. I feel that it was sold to me under false pretense. During the time that I was attempting to get the Platinum Protection system to respond correctly to a medical alert initiated by me, I called Platinum Protection and ordered a cancellation of their service. They informed me that they would cancel their service if I paid 80% of the balance of a 60 month agreement with them.
All the attempts by Platinum Protection to make their system work for me to date have resulted in my conclusion that, in time of need, their system would not respond correctly to a medical alert. When they test their system it works. When I test it it doesn't work.
On 8/6/09 I initiated a test (not pre-arraigned) with their system. The test resulted in a failure to communicate with me and to alert my emergency calling list. According to the monitoring service, the problem occurred because the system was not in a fully operational state and so my alert did not get to them. According to Platinum Protection I needed to reset the system with their technical support which would require an access code and some special keys to be entered into my system. At my age (93), I could not do these instructions myself even with directions over the phone.
I have been without protection, in case I fall, since 4/23/09. So far I have been able to prevent falling but each time I am reminded how easy it would be for me to fall and that there would be no way to get help. The protection system installed in my home on 4/23/09 has not provided a medical alert response in accordance with that described by their salesman. To date, the salesman's statement in regard to Platinum Protection's response to a medical alert has turned out not to be the case. I have lost confidence in receiving the medical emergency response that I expect from the Platinum Protection system. I feel that it was sold to me under false pretense. During the time that I was attempting to get the Platinum Protection system to respond correctly to a medical alert initiated by me, I called Platinum Protection and ordered a cancellation of their service. They informed me that they would cancel their service if I paid 80% of the balance of a 60 month agreement with them.
All the attempts by Platinum Protection to make their system work for me to date have resulted in my conclusion that, in time of need, their system would not respond correctly to a medical alert. When they test their system it works. When I test it it doesn't work.
Recent Customer Review For Platinum Protection (Con't):
Customer Review For Platinum Protection (Con't):
Platinum Protection is based in Utah, but have clients in many areas of the U.S. (with central station monitoring provided by Monitronics). They are known for their door to door sales "methods". The review listed here for
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Platinum Protection has been submitted anonymously by a present or former client of Platinum, and has not been edited in any way, other than vulgar language or spam. To submit a review for this or any alarm company, just visit the review submission page. Thanks for submitting your review!