So I have been doing business with Platinum Protection for over two years now and have had nothing but professionalism from them. I've read some of these other reviews and have to think that most of the people who have complaints are those same people wondering where their Nigerian puppies and British Lottery winnings are.
Are you seriously upset because a company's CEO won't talk to you and listen to your rant? What CEO takes phone calls? You can't talk to ADT's, Monitronics', SAI's, Brink's or any other companies' executive level. Try calling Microsoft and asking for Bill Gates. He's not even the CEO and I bet you don't get to speak with him. Most CEO's hire people to take CS calls for them. They aren't secretaries, they have a specific job to do. Maybe the reason you can't talk to anyone beyond a supervisor is because unlike other companies where you have to be transferred to four to five differnet people before finding someone who can make a decision, Platinum trusts their reps and supervisors to uphold company policy AND serve their customers.
As for those who were distraught or upset over damage done to their home: Did you actually ask Platinum to repair or pay for the damage? Or did you not because more than likely it wasn't their fault. I've heard plenty of whining about phone line damage but most new systems come with a cellular unit which has nothing to do with your phone line at all.
To the people that complain about the sales pitch: Be a grown-up and take responsibility for your actions. If you sign a contract without reading it than you're an idiot.
To the people who need some help with the CS department: I've never had a problem, mainly because I researched the equipment and read the contract. But on the rare occasion when I need service done I've had the pleasure of speaking with Christopher ***** in the service department, Michael (no last name that I recall) Jared ***** and Julie ****** in customer service. All of these people represented themselves and their company extremely well.
Bad experiences are just mirrors of the way we treat the people around us. Were you professional, calm and speak with common courtesy, or did you yell, scream and swear, threatening lawsuits unless you get your way? If you did the latter than you were probably treated as hostile and given the base-line policy. Have any of you ever done their job, or worked in the food industry? I manage a restaurant, and I'm here to tell you people are jerks. It's like dealing with little kids all day. So the next time you call, remember the golden rule and treat the rep answering the phone like you want to be treated, I promise they will change your mind.
Are you seriously upset because a company's CEO won't talk to you and listen to your rant? What CEO takes phone calls? You can't talk to ADT's, Monitronics', SAI's, Brink's or any other companies' executive level. Try calling Microsoft and asking for Bill Gates. He's not even the CEO and I bet you don't get to speak with him. Most CEO's hire people to take CS calls for them. They aren't secretaries, they have a specific job to do. Maybe the reason you can't talk to anyone beyond a supervisor is because unlike other companies where you have to be transferred to four to five differnet people before finding someone who can make a decision, Platinum trusts their reps and supervisors to uphold company policy AND serve their customers.
As for those who were distraught or upset over damage done to their home: Did you actually ask Platinum to repair or pay for the damage? Or did you not because more than likely it wasn't their fault. I've heard plenty of whining about phone line damage but most new systems come with a cellular unit which has nothing to do with your phone line at all.
To the people that complain about the sales pitch: Be a grown-up and take responsibility for your actions. If you sign a contract without reading it than you're an idiot.
To the people who need some help with the CS department: I've never had a problem, mainly because I researched the equipment and read the contract. But on the rare occasion when I need service done I've had the pleasure of speaking with Christopher ***** in the service department, Michael (no last name that I recall) Jared ***** and Julie ****** in customer service. All of these people represented themselves and their company extremely well.
Bad experiences are just mirrors of the way we treat the people around us. Were you professional, calm and speak with common courtesy, or did you yell, scream and swear, threatening lawsuits unless you get your way? If you did the latter than you were probably treated as hostile and given the base-line policy. Have any of you ever done their job, or worked in the food industry? I manage a restaurant, and I'm here to tell you people are jerks. It's like dealing with little kids all day. So the next time you call, remember the golden rule and treat the rep answering the phone like you want to be treated, I promise they will change your mind.
Recent Customer Review For Platinum Protection (Con't):
Customer Review For Platinum Protection (Con't):
Platinum Protection is based in Utah, but have clients in many areas of the U.S. (with central station monitoring provided by Monitronics). They are known for their door to door sales "methods". The review listed here for Platinum Protection has been submitted anonymously by a present or former client of Platinum, and has not been edited in any way, other than vulgar language or spam. To submit a review for this or any alarm company, just visit the review submission page. Thanks for submitting your review!
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