Recent Review For Pinnacle Security (con't):
Review For Pinnacle Security (Con't)
Pinnacle Security is based in Utah, but have clients across the country. This is another alarm company known for their door to door sales technique. Pinnacle's monitoring is provided by alarm.com, SAI (Security Associates International, recently bought out by Castlerock) and ADT. Therefore, Pinnacle will install your system, but your alarm will be monitored by a different company. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting!
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Also See: Pinnacle Employees Speak Out
F. That is what BBB gives them (link below).
We have had Pinnacle Security for 2.5 years, and their salesman sold more than the company was willing to provide. They stated that they would secure our windows as well as doors, but the installer wouldn't do the windows. Instead, he gave me a few window contacts, and wanted me to do it, but Pinnacle didn't provide enough receivers to connect all of the windows' contacts up to. Basically, the equipment seems okay, but the installation was terrible. Besides, seeing how he was randomly gluing the contacts to the only window the installer would do made me want to do it myself anyway. The glue they used messed up my window frame.
After some of their faulty contacts continually called for help, we disconnected our alarm in order to avoid being fined by the city. Now, we are stuck in a 3 year 3 month contract with this company, paying for nothing more than a signature.
http://www.bbb.org/utah/business-reviews/burglar-alarm-systems-dealers-monitoring-and-service/pinnacle-security-in-orem-ut-11000043
BBB Rating for Pinnacle Security, LLC Based on BBB files, Pinnacle Security, LLC has a BBB Rating of F on a scale from A+ to F.Factors that lowered this business' rating include: Government action(s) against business.Factors that raised this business' rating include: Length of time business has been operating. Complaint volume filed with BBB for business of this size. Response to 1231 complaint(s) filed against business. Resolution of complaint(s) filed against business. BBB has sufficient background information on this business.
We have had Pinnacle Security for 2.5 years, and their salesman sold more than the company was willing to provide. They stated that they would secure our windows as well as doors, but the installer wouldn't do the windows. Instead, he gave me a few window contacts, and wanted me to do it, but Pinnacle didn't provide enough receivers to connect all of the windows' contacts up to. Basically, the equipment seems okay, but the installation was terrible. Besides, seeing how he was randomly gluing the contacts to the only window the installer would do made me want to do it myself anyway. The glue they used messed up my window frame.
After some of their faulty contacts continually called for help, we disconnected our alarm in order to avoid being fined by the city. Now, we are stuck in a 3 year 3 month contract with this company, paying for nothing more than a signature.
http://www.bbb.org/utah/business-reviews/burglar-alarm-systems-dealers-monitoring-and-service/pinnacle-security-in-orem-ut-11000043
BBB Rating for Pinnacle Security, LLC Based on BBB files, Pinnacle Security, LLC has a BBB Rating of F on a scale from A+ to F.Factors that lowered this business' rating include: Government action(s) against business.Factors that raised this business' rating include: Length of time business has been operating. Complaint volume filed with BBB for business of this size. Response to 1231 complaint(s) filed against business. Resolution of complaint(s) filed against business. BBB has sufficient background information on this business.