Recent Review For Pinnacle Security (con't):
Review For Pinnacle Security (Con't)
Pinnacle Security is based in Utah, but have clients across the country. This is another alarm company known for their door to door sales technique. Pinnacle's monitoring is provided by alarm.com, SAI (Security Associates International) and ADT. Therefore, Pinnacle will install your system, but your alarm will be monitored by a different company. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting!
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This company fooled my mother into taking a security system.
The Sales rep by the name of ***** ******* showed up a my mothers door and scared her in to thinking that she needed a security system by "playing" on the fact that my father had just died and she was all alone in a neighborhood that had lots of (the word she used) "undesirable" people in it, she talked to her about the high crime. My mother is black so I do not know why she used the word "undesirable" people and since I have not heard of any crime in the neighborhood, ****** just assumed because of the blacks in the neighborhood then it must have crime. She told my mother that she had 3 MONTHS to take a "trial" and she would contact my mother at that time, she wanted my mothers bank account information, my mother told her she did not want anything to come out of her account, ****** stated this was only for verification purpose only.
They immediately started taking money out of her account. My mother is on a very tight budget and ***** could clearly see that my mother is not wealthy at all. When my mother bounced a check and realized they were taking her money she called me very upset crying because she was short and could not make her mortgage payment.
Her nose started bleeding (she is on a blood thining medicine for blood clots) she had to go to bed. When I called Pinnacle, they told me my mother should have read the contract, my mother never read anything because she did not know she was signing a 3 year contract. Pinnacle will not give her the money back and told me it was not their problem if she lost her home, they told ME to help her out.
This is the worse company I have ever dealt with. Taking advantage of the elderly when they clearly do not understand. My mom is sick and just lost my dad and the sorry poor excuse of a sales rep ****** used my deceased dad to scare my mom and used my mom being black and living in a black neighborhood to say all blacks are "undesirabe". I want this company to IMMEDIATELY give my mom her money back or I will go to the NAACP and the Attorney General on race, and age abuse.
The Sales rep by the name of ***** ******* showed up a my mothers door and scared her in to thinking that she needed a security system by "playing" on the fact that my father had just died and she was all alone in a neighborhood that had lots of (the word she used) "undesirable" people in it, she talked to her about the high crime. My mother is black so I do not know why she used the word "undesirable" people and since I have not heard of any crime in the neighborhood, ****** just assumed because of the blacks in the neighborhood then it must have crime. She told my mother that she had 3 MONTHS to take a "trial" and she would contact my mother at that time, she wanted my mothers bank account information, my mother told her she did not want anything to come out of her account, ****** stated this was only for verification purpose only.
They immediately started taking money out of her account. My mother is on a very tight budget and ***** could clearly see that my mother is not wealthy at all. When my mother bounced a check and realized they were taking her money she called me very upset crying because she was short and could not make her mortgage payment.
Her nose started bleeding (she is on a blood thining medicine for blood clots) she had to go to bed. When I called Pinnacle, they told me my mother should have read the contract, my mother never read anything because she did not know she was signing a 3 year contract. Pinnacle will not give her the money back and told me it was not their problem if she lost her home, they told ME to help her out.
This is the worse company I have ever dealt with. Taking advantage of the elderly when they clearly do not understand. My mom is sick and just lost my dad and the sorry poor excuse of a sales rep ****** used my deceased dad to scare my mom and used my mom being black and living in a black neighborhood to say all blacks are "undesirabe". I want this company to IMMEDIATELY give my mom her money back or I will go to the NAACP and the Attorney General on race, and age abuse.