Recent Review For Pinnacle Security (con't):
Review For Pinnacle Security (Con't)
Pinnacle Security is based in Utah, but have clients across the country. This is another alarm company known for their door to door sales technique. Pinnacle's monitoring is provided by alarm.com, SAI (Security Associates International) and ADT. Therefore, Pinnacle will install your system, but your alarm will be monitored by a different company. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting!
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If you feel that you have been wronged by Pinnacle Security, read this and let your actions speak louder than your words.
My father who is over 70 yrs old and his Hispanic speaking neighbors in Utah were targeted by Pinnacle Security. My father has a 6th grade education and has the beginnings of Dementia. He lives in a small trailer park, his house is furnished with secondhand things, and has nothing of any value. He also has a nephew who owns a reputable alarm security company in the area who would have set him up for free if needed. Pinnacle told him it was a free service for 30 days to try and see if he liked it, he tried to cancel right before the 30 days were up he could never get the system to work right and neither could his neighbors. He now owes over 2000.00 and they're coming after his assets as told by the debt collector yesterday who calls and harrasses him. I tried resolving this with the company Ha Ha !!! Their answer, he knew enough to sign the contract.
For all the nice Pinnancle reviews know your facts. You say read the contract, well that's great for the average citizen, but what about the easy targets in all of our neighborhoods the elderly, sick, minorities etc. What about the person that says they have an A rating with the better business bureau (see BBB below)? Pinnacle actually has an F rating and several citations, including an Aug 2009 citation by the the Utah Division of Consumer Protection. Let the facts speak for themselves.
You can file a complaint with Better Businee Bureau and with Utah consumer protection websites below: http://www.consumerprotection.utah.gov/complaints/manual.html
http://www.bbb.org/utah/business-reviews/security-control-equipment-suppliers/pinnacle-security-in-orem-ut-11000043#ratingdetails
BBB Rating for Pinnacle Security, LLC
Based on BBB files, Pinnacle Security, LLC has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
-782 complaints filed against business
-Government action(s) against business.
August 25, 2009 the Utah Division of Consumer Protection issued an Administrative Citation against Pinnacle Security Group LLC, Pinnacle Security Holdings LLC. The Respondents are alleged to have violated the Utah Consumer Sales Practices Act etc etc...
From a daughter who is tired of people being taken advantage of.