Pinnacle Alarm Employees Speak Out

Hello, I am an employee of Pinnacle Security. I have read all of the reviews written about the company I work for and am thoroughly appalled by some of the things you have had to go through. I do not represent the company when I say this but I do sincerely apologize for those horrible events. It truely does make me very sorry.

Our company has more recently made some significant improvements that in my opinion will prevent many possible complications. One thing I just want to clarify is that Pinnacle Security does NOT do the monitoring of the alarms. It is a company we have partnered up with called SAI (Security Associates International). The calls you may have received in the wee hours of the morning were more than likely from them and not from us. (The time difference is not that drastic)

For those of you that do happen to be doing a little research on this company before considering purchasing one, please understand that disappointed and disgruntled customers are an exception. We have hundreds of thousands of customers that are completely satisfied with their service from Pinnacle Security and I talk to them daily.

I was sure that it was a no brainer to completely read a contract before signing it, especially when it is in regards to something you will be putting money down for. For those who do not thoroughly read their contracts before signing them, I am sorry you have to discover in sometimes unfortunate circumstances what you did in fact agree to.

In regards to the Sales reps, often referred to as Promotional Reps; yes, there are apparently some that do not represent Pinnacle Security (and mormons for that matter) in a positive light. For these select few (for we have hundreds of good and honest ones) I do again appologize. The select few slimey ones are a disgrace to our company and I believe should be fired. ( And they certainly would be if it were up to me, but I'm just a lowly account creation agent who doesn't have any say in the matter :( ...)

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I used to be a technician for Pinnacle Security. I have to say that I am absolutely appalled by them.

I went to the Chicago South Office from San Antonio, TX, and found there wasn't much work. So I called the corporate office, and asked where in the country technicians were needed. This was on a Thursday. They told me that the Rio Grande Valley needed technicians pretty badly, and they would give me travel expenses to make the move.

Three days later, they gave me $702 to move from the Chicago South Office to the Rio Grande Office. The money came into my bank account on Monday, three days later. So I left Monday morning for Rio Grande. I was excited, until later that evening, I was in the middle of Arkansas, and I called corporate again for the address to the new office that I was reassigned to. They gave me the phone number so I can ask them, because they didn't have it handy. I called them, and they asked why I was coming down. I told them I spoke with corporate three days ago, and they said that they needed me two weeks ago and didn't need any more technicians. They told me to go back to Chicago!! 45 minutes or so later, I receive a call from the corporate office, and they tell me that because they didn't need me in Rio Grande, they would do a reversal and take the travel expenses away. Keep in mind that I receive this news in the middle of a road trip in the middle of nowhere. I tell them I'm just going to go home and work for the office there. By the time I get there, my bank account is NEGATIVE $1200!!! $702 FOR THE REVERSAL, THEN EVERY TIME I GOT GASOLINE OR FOOD I GOT HIT WITH $38 NSF FEES ON TOP OF THE ORIGINAL COST OF MOVING!! Pinnacle told me that it is an unfortunate turn of events, but they weren't responsible in any way. I got to San Antonio and quit.

I got a new job, and it took me almost two months to get my bank account back. I had to donate plasma for money just to get gas money. I will never work for or recommend Pinnacle Security!! Now I don't care much because I have a better job and I'm in back in college. When I buy a home of my own, I'll never choose Pinnacle Security for an alarm system!!!

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Pinnacle is one of the filthiest companies out on the market, for their customers as well as their employees.
I worked for Pinnacle and I was taught to lie, make promises and cheat any way possible in order to get people to sign the contract. After you leave, if the customer has any questions or concerns your pretty much push off the issue until after the three-day cancellation period at which time you save their number into your phone as a DO NOT ANSWER number. I learned this all from my regional manager. Their customer service is horrible, and they are sleazy in the worst way. Please don't use them!!!!

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I used to work for Pinnacle. When I was being recruited, the CEO spoke to a big group of us at on of the Pinnacle offices and spoke about integrity, family, and hard work. I was sold. My manager that recruited me promised a lot of things before I signed and throughout the summer that he never came through with. In fact, at the end of my time, when I was consulting the corporate office about his promises, I was told that my manager has denied everything I was claiming. I guess I shouldn't be too surprised. My office manager, the manager I refer to, was an amazing salesman but a terrible manager. Nearly 25 people in our office left mid-summer. Our regional manager (the one above our office manager) came to "train" us once and taught us the delicate ways of getting around the truth and having people sign up without their definite cognizance.

Now I don't think everyone is like this in the company, and I don't make a blanket statement about Pinnacle, but this was my experience. If you buy from them or work for them, make sure you do your homework and ready EVERY word of your contract. If you make deals on the side with people, make sure to ALWAYS GET IT IN WRITING. Don't get sold.