NorthStar | Home Alarm Systems | Security Systems

A Recent Customer Review For Northstar Alarm Services:

Northstar Alarms (established in 2000) is based in Utah, but they have clients across the United States. This is another company based in Utah that utilize the "door to door" marketing technique. You should be aware that Northstar will install your system, but your monitoring will be provided by Rapid Response, based in Syracuse, New York.

You can submit your review for Northstar by visiting our review submission page. Reviews are only edited for vulgar language and/or spam.

Recent Review For Northstar Alarm Services (continued):

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I got "conned" into taking over the previous homeowners contract. I learned as I read throught the posts to the site, this happens all too often and the new person has to sign a 60 month contract, too!?!? We were told two days before closing on our house that we had to sign a contract with Northstar or they would come to rip out the equipment. Since a functioning alarm system was one of the reasons we were buying the house, I made the call. We've been in the house a year and a half. Not too many problems until just recently... we had a new front and patio door installed. I called NorthStar tech support to request someone to come and make the updates to the sensors. Sure they said, we'll have the tech call you to set up the appointment. He did and while he was not on time the first time he came, he did do reasonable work and did a good job on the second time he came out. The shock was the $80 fee that we were being charged for the service call - at no time when I was on the phone with tech support setting up this appointment was I told there would be a fee! I first learned of it when the accoutning office called to say that we hadn't "paid" the fee - I questioned "what fee" and they said they would send an invoice with the details. That was in mid-October and I still haven't seen an invoice. While on perpetual hold for tech support - the service person who was at my house last week was on hold for 1/2 hour before giving up - I heard that if you have monitoring contract, you have a "lifetime service protection agreement" and the trip fee is only $35. What they don't do ANYWHERE on their lovely website is define "lifetime service protection agreement". Makes it kinda hard to know what charges to expect when they send out a service person.

We have been having issues with our glass break detectors - we have 4 that are on the same "zone" so I had to get "elevated" to level 2 tech support. Our options are they can MAYBE rewire the boxes into separate zones - which would be a no cost - or they would have to replace them entirely - at $70 each - which is their "cost". UGH - $280 to replace glass break detectors that aren't working?!? Shouldn't that be covered under my 5 year contract?!?!?!?!

No response to the complaint I emailed to service yesterday. Will see if ANYONE addresses my issues to a satisfactory level. I would NEVER renew my contract with them and if there were anyway to get out of it, I would. I would NEVER recommend them to ANYONE - even my worst enemy, as their customer service is NON-EXISTENT.