I live in Marietta, GA which is a suburb of Atlanta. I have used NextAlarm for almost 2 years. The service is very reasonably priced and reliable. It will work with most systems and older systems which are installed by a prior company.
My real concern is regarding customer service. They have no phone to call if you have a problem and you are required to setup a service ticket if you have questions or need help. They can respond or ignore your request at their option. In June 2007, I had a connection issue which is still unresolved and I have no recourse.
Think twice before dealing with this company. There are many positive things, but the customer service firewall they have setup around themselves is unacceptable.
Thanks for taking time to read my comments.
My real concern is regarding customer service. They have no phone to call if you have a problem and you are required to setup a service ticket if you have questions or need help. They can respond or ignore your request at their option. In June 2007, I had a connection issue which is still unresolved and I have no recourse.
Think twice before dealing with this company. There are many positive things, but the customer service firewall they have setup around themselves is unacceptable.
Thanks for taking time to read my comments.
Review For: NextAlarm Security (Con't)
Recent Review For NextAlarm (Con't):
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