I own a small business and when we opened had a Monitronics system installed.
The day before yesterday my business was broken into and the system's motion detectors failed to activate the alarm. There is no way that the alarm shouldn't have gone off as the point of entry was via smashing through my front door and the motion detector is mounted at the front door. So I called Monitronics and after trying to find someone in their customer support department (there is no extension), I acted as if I was trying to pay my bill before I actually was able to speak with someone in customer support. I was transferred to 5 different people in the course of my call that took over an hour. They wanted to charge me $150.00 to have a field tech come out to inspect my system and see why their system failed. When the field tech came out, he had to move the motion sensor as it was inadequate for the location, and he installed another one that he felt should have been there to begin with.
I am completely dissatisfied with Monitronics and would never recommend them to anyone. They said that they are "reviewing" my case for reimbursement for the loss of the days business and the damages that were caused. I'm not holding my breath on that one.
If there's anything that I learned is that you get what you pay for. I chose them because their monitoring was inexpensive, but now realize that their customer support is so lacking that it makes me think that they operate in some home office somewhere.
Very unprofessional, very rude, uncompassionate, placating, people.
The day before yesterday my business was broken into and the system's motion detectors failed to activate the alarm. There is no way that the alarm shouldn't have gone off as the point of entry was via smashing through my front door and the motion detector is mounted at the front door. So I called Monitronics and after trying to find someone in their customer support department (there is no extension), I acted as if I was trying to pay my bill before I actually was able to speak with someone in customer support. I was transferred to 5 different people in the course of my call that took over an hour. They wanted to charge me $150.00 to have a field tech come out to inspect my system and see why their system failed. When the field tech came out, he had to move the motion sensor as it was inadequate for the location, and he installed another one that he felt should have been there to begin with.
I am completely dissatisfied with Monitronics and would never recommend them to anyone. They said that they are "reviewing" my case for reimbursement for the loss of the days business and the damages that were caused. I'm not holding my breath on that one.
If there's anything that I learned is that you get what you pay for. I chose them because their monitoring was inexpensive, but now realize that their customer support is so lacking that it makes me think that they operate in some home office somewhere.
Very unprofessional, very rude, uncompassionate, placating, people.
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Each one of these customer reviews have been submitted anonymously by present or former clients of Monitronics Security Systems, and only edited for spam and/or vulgar language. Please remember that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review!
Note: Monitronics has a "sub dealer" program. This means that an independent alarm company installs your system, and Monitronics monitors it for you. If you submit a review, please be sure to add the local company you dealt with, the city and state/province.
Note: Monitronics has a "sub dealer" program. This means that an independent alarm company installs your system, and Monitronics monitors it for you. If you submit a review, please be sure to add the local company you dealt with, the city and state/province.
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