What a joke of a company. These clowns are no better than common crooks.
In 03 I was robbed blind. A 'friend' sold us a system, and monitronics was the monitor service, complete with auto deduct from my checking account yeah!. The service was sub-par, but the effect of my 2 blazing sirens was more what I cared about.
Now the Interesting part; I move out in 06, keep house on market with system, just in case. (my contract was for 3 years, with auto renew for an additional year, all expired.) Finally sell in 07, call them to cancel service, no problem, and they ask if I want it at new house, I tell them i'll think about it and let them know. 3 months go by, these greedy sob's are still dipping in my checking account. I call again, they say sorry, we'll close your account and refund you the 3 months. - OK, everybody makes mistake, no harm no foul. I even send them a letter putting it in writing. Well, 3 months later I see they are still taking money out of my account. This time I call and get red with the girl - who tells me "sir, you need to send a letter. "Oh really? well why didnt you say so .....oh wait, you didnt get it the first time? She even tells me her records show my first call! I ask her why would you continue the service if you knew I sold the house? Her answer was so stupid - "well sir,we were waiting for you to call us back about your new system and we cant just turn off the service, what if it wasnt you calling, or a break in happened" What? are you stupid I gave you your cheezy code the moment I called, you know its me and you know I wanted to cancel -so don't give me your bs lines and run around.
So now I go to the bank, close my checking account I had for 20 years, to keep these greedy little &%$#$%$%@ from stealing from me. 2 weeks later I get a bill from moni-crap-nics stating my financial institution denied payment! They've harrassed my family (who knows the whole story) Called at work....HA HA jokes on you now. I know they'll keep sending bills and eventually try to report to the credit bureau. The bank reversed me 3 months b/c moni-dumbnics was informed to stop autopay, and didnt. They'll deal w/ my lawyer now.
If you are dealing with this same situation:
#1 go to your bank, file autopay grievance - you'll get something back, depending on time frame.
#2 close the acount, my bank waived any fees, b/c I opened a new account immediately. This is the only way to get them to stop drawing from your account.
#3 Make a formal complaint to your state attorney general (you can do it online)They take these kinds of matters VERY seriously.
#4 Call a lawyer there are plenty consumer laws these guys are breaking, as we speak!
#5 Dont ever, ever, ever, let any one auto withdraw from your checking! (I learned my lesson!)
#6 call and write the credit bureaus.
In 03 I was robbed blind. A 'friend' sold us a system, and monitronics was the monitor service, complete with auto deduct from my checking account yeah!. The service was sub-par, but the effect of my 2 blazing sirens was more what I cared about.
Now the Interesting part; I move out in 06, keep house on market with system, just in case. (my contract was for 3 years, with auto renew for an additional year, all expired.) Finally sell in 07, call them to cancel service, no problem, and they ask if I want it at new house, I tell them i'll think about it and let them know. 3 months go by, these greedy sob's are still dipping in my checking account. I call again, they say sorry, we'll close your account and refund you the 3 months. - OK, everybody makes mistake, no harm no foul. I even send them a letter putting it in writing. Well, 3 months later I see they are still taking money out of my account. This time I call and get red with the girl - who tells me "sir, you need to send a letter. "Oh really? well why didnt you say so .....oh wait, you didnt get it the first time? She even tells me her records show my first call! I ask her why would you continue the service if you knew I sold the house? Her answer was so stupid - "well sir,we were waiting for you to call us back about your new system and we cant just turn off the service, what if it wasnt you calling, or a break in happened" What? are you stupid I gave you your cheezy code the moment I called, you know its me and you know I wanted to cancel -so don't give me your bs lines and run around.
So now I go to the bank, close my checking account I had for 20 years, to keep these greedy little &%$#$%$%@ from stealing from me. 2 weeks later I get a bill from moni-crap-nics stating my financial institution denied payment! They've harrassed my family (who knows the whole story) Called at work....HA HA jokes on you now. I know they'll keep sending bills and eventually try to report to the credit bureau. The bank reversed me 3 months b/c moni-dumbnics was informed to stop autopay, and didnt. They'll deal w/ my lawyer now.
If you are dealing with this same situation:
#1 go to your bank, file autopay grievance - you'll get something back, depending on time frame.
#2 close the acount, my bank waived any fees, b/c I opened a new account immediately. This is the only way to get them to stop drawing from your account.
#3 Make a formal complaint to your state attorney general (you can do it online)They take these kinds of matters VERY seriously.
#4 Call a lawyer there are plenty consumer laws these guys are breaking, as we speak!
#5 Dont ever, ever, ever, let any one auto withdraw from your checking! (I learned my lesson!)
#6 call and write the credit bureaus.
Customer Review For: Monitronic Alarm Systems (Con't)
Recent Review For Monitronics Alarms (con't):
customers. If you have had a good or bad experience with a particular alarm company, please submit your review!
Important Note: Monitronics has a "sub dealer" program. This means that a local dealer installs your system, and Monitronics monitors it for you. If you submit a review, please be sure to add the local company you dealt with, the city and state/province.
Important Note: Monitronics has a "sub dealer" program. This means that a local dealer installs your system, and Monitronics monitors it for you. If you submit a review, please be sure to add the local company you dealt with, the city and state/province.
This Monitronics customer review has been submitted anonymously by a present or former client of Monitronics Alarm Systems. Please remember that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their
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