Review For: Interface Security Systems
Interface Security is based in St Louis, Missouri, but the company has locations nation-wide. Interface generally serves the higher-end business and residential market. As you browse through the Interface Security review on this page, keep in mind this company has thousands of other clients that may or may not be satisfied with their service. If you are a present or former client of Interface, please submit a review. Reviews are only edited for vulgar language and/or spam.
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An Interface employee came to my home to transfer the existing service to my name after we bought our home.
She never mentioned a lengthy contract, in fact she spoke more about my view and color scheme and about her own home which was being remodeled, than about my security system. Again, she never mentioned anything about a contract. Three years later, this past July 2010, I called Interface to say I wanted my service disconnected during some remodeling and was told I could not disconnect service. At that time I was not told I am locked into a 5 year contract, only that service could not be disconnected temporarily, so I asked to have a technician call me about how to disable the doors temporarily. In late August I called to say I was ready for the technician to come hook me back up and was told they would call back for scheduling. No one called and two weeks later I had one message on my home line saying that she had a note about my needing to schedule a technician.
That was the last straw for me and I would like to know what their answer would have been had I been robbed during those two weeks. One other thing that has had me worried is that it was never mentioned by either Interface or by Suddenlink Cable that people who move their telephone service to Suddenlink as a bundle, which lots of people in Lake Charles, LA have done, will lose their phone connection with Interface if they do not notify Interface of the change because of the way the cable modem controls the phone service. It seems to be that Interface should have advertised this danger to all customers as soon as the potential problem was realized.
Poor customer relations is my complaint. One week ago I called to say that I am quite dissatisfied and was transferred to customer service to voice my complaint. She told me that they would sure try to improve the local customer service (as she was in Missouri or some other Corporate office) and that they did not want me to move my service to another security company. She never mentioned that I was locked into a 5 year contract. Yesterday, 10/28/10, I called to say that I have decided to move my service due to poor service, I was told that I will receive a bill for service through 9/2012 and asked why I had not called back more often to voice my complaints. Should the burden be on the customer to beg a service technician to take care of business, and was one message left on an answering machine all they needed to do since they also have two cell phone numbers for us? As I told the Corporate Customer Rep yesterday, and as I believe many customers would agree with: Dealing with Interface has become like going to WalMart and finding only two checkout counters open with long lines waiting for service.
Additionaly, it is shameful that big corporations try to lock consumers into tight, lengthy contracts in sneaky ways and then try to intimidate people when they complain and choose to move after bad customer service. She more or less told me curtly that I was neglectful for not calling more than once, and that I will receive their bill for full satisfaction of the remaining term of my contract through 2012 after I send a letter requesting termination of service with reason(s) stated. I told her that after what she said, it seems I need to ask my lawyer how to word my letter as a dissatisfied consumer who feels bamboozled by Corporate America. Anyone else have similar trouble?
She never mentioned a lengthy contract, in fact she spoke more about my view and color scheme and about her own home which was being remodeled, than about my security system. Again, she never mentioned anything about a contract. Three years later, this past July 2010, I called Interface to say I wanted my service disconnected during some remodeling and was told I could not disconnect service. At that time I was not told I am locked into a 5 year contract, only that service could not be disconnected temporarily, so I asked to have a technician call me about how to disable the doors temporarily. In late August I called to say I was ready for the technician to come hook me back up and was told they would call back for scheduling. No one called and two weeks later I had one message on my home line saying that she had a note about my needing to schedule a technician.
That was the last straw for me and I would like to know what their answer would have been had I been robbed during those two weeks. One other thing that has had me worried is that it was never mentioned by either Interface or by Suddenlink Cable that people who move their telephone service to Suddenlink as a bundle, which lots of people in Lake Charles, LA have done, will lose their phone connection with Interface if they do not notify Interface of the change because of the way the cable modem controls the phone service. It seems to be that Interface should have advertised this danger to all customers as soon as the potential problem was realized.
Poor customer relations is my complaint. One week ago I called to say that I am quite dissatisfied and was transferred to customer service to voice my complaint. She told me that they would sure try to improve the local customer service (as she was in Missouri or some other Corporate office) and that they did not want me to move my service to another security company. She never mentioned that I was locked into a 5 year contract. Yesterday, 10/28/10, I called to say that I have decided to move my service due to poor service, I was told that I will receive a bill for service through 9/2012 and asked why I had not called back more often to voice my complaints. Should the burden be on the customer to beg a service technician to take care of business, and was one message left on an answering machine all they needed to do since they also have two cell phone numbers for us? As I told the Corporate Customer Rep yesterday, and as I believe many customers would agree with: Dealing with Interface has become like going to WalMart and finding only two checkout counters open with long lines waiting for service.
Additionaly, it is shameful that big corporations try to lock consumers into tight, lengthy contracts in sneaky ways and then try to intimidate people when they complain and choose to move after bad customer service. She more or less told me curtly that I was neglectful for not calling more than once, and that I will receive their bill for full satisfaction of the remaining term of my contract through 2012 after I send a letter requesting termination of service with reason(s) stated. I told her that after what she said, it seems I need to ask my lawyer how to word my letter as a dissatisfied consumer who feels bamboozled by Corporate America. Anyone else have similar trouble?