Icon Security Customer Reviews

(Added Feb 12/10) A door to door salesman came to my door and offered free security monitoring equipment for a monthly fee of 41.99 to monitor it for 3 years. I agreed and the tech installed it. He said that he ran a test and it was good to go. After months of phone interuptions I called comcast who is the carrier for my digital phone, cable and internet. They came out and told me that this security system could not possibly work with a digital phone service. I called the company and they were aware of this and said that I had initialed a line in the contract saying that i knew that if I had digital phone it may not work but I would still have to pay on the contract for 3 years. I stopped payment at my bank and was turned over to their collection agency that bullied me and told me they would ruin my credit if I did not pay. I have stellar credit and did not want it ruined so I payed the whole thing. I have just now found my contract and I initialed no such thing. I contacted the company through the BBB and they did say that the system would not work with a digital phone.They also said that I must have turned digital later. I sent the records from comcast proving that was not the case.My alarm could not possible have ever been monitored so they then said you got it from ICON. Their name is on the contract and they gave me a sign for my yard. This is a company you do NOT want to deal with. I thank God that I did not actually need a working alarm system. They refuse to make it right.

(Added Jan 9/10) A door to door salesman told me that I could receive free monitoring equipment if I signed up for a 3 year monitoring contract. I agreed and the technician from Icon came and installed the equipment. He did a test and said that it was up and running. After months of phone problems, I called Comcast who is my digital phone carrier. They came to my house and told me that this security system was not compatible with digital phone service and it was impossible for it to work.I have spent countless hours trying to resolve this problem and eventually stopped payment at my bank. They then turned my over to threatening collection agency Anderson,Crenshaw & Associates, LLC who bullied me and told me they were going to ruin my credit. I ended up paying almost $1,700.00 for a service I never had. These people are truly crooks.

(Added <April/08) I have been a customer of Icon Security for about six months now and think they're great. They're certainly the best monitoring deal we found and the service has been better than we ever had during our previous contract with ADT. They have cool features that allow you to know when your kids get home from school or when the housekeeper lets herself in that are included in the price. Thank you for protecting my family! I have nothing but good things to say about your company!