


| Broomall Home Security Providers: |
| Tri-State Alarm Company (aka Security Networks) |
| Recent Review For Tri-State Alarm Company: I thought I was signing on with APX Alarm. The equipment installed was inferior, six months after having it installed it went dead. They came to replace the battery, another six months later and the Panel went dead. They sold my service to Security Networks/Tri-State Alarm, the techs come from Charlotte NC, which is about 3 hours away. Security Networks customer service is horrible. They failed to upgrade my alarm system to digital(due to the FCC sunset clause), and then tried to tell me I need to go and buy telephone jacks for my house, because I have a Primary Cell alarm System. How do I know Security Networks' equipment is inferior? Because I had ADT for 5 years and I never had problems with the equipment. I actually had very good service from ADT. I would tell anyone do not let people in your house who go door to door to sell Alarm Systems, especially APX Alarm who will sale your service to another company, without you even knowing it. |
| Wynnewood Home Security Providers: |
| Rapid Alert |
| Recent Review For Rapid Alert: I had a Brinks system installed about 2 weeks ago by a local company called Rapid Alert (southeastern PA). I signed up for information from the Brinks web site and received a call within a couple hours. I had a 1/2 hour conversation with the sales rep who completely eliminated the install fee ($205) since I was having a decent-sized system installed (2 keypads, 2 doors, 4 windows, 3 smoke alarms), which was nice. The installer was a very personable guy, was there on time, and worked on the install for about 4 hours. For all that time he got the 2 keypads, all 3 smoke alarms, 1 door, and 1 window completed. The remainder needs to be wireless apparently, and the window he hard wired was shoddy work. He drilled a hole in the window sill about 2 1/2 inches from the window and wall which has a white wire protruding out of it running to the window sensor. The problem is that I have permanently attached storm windows that slide down on an inner track which is now blocked by the wire, not to mention the rather large hole in the window sill. What's worse is that, while working in my entry way, the installer apparently dropped a hammer from his ladder placing a rather large divot in my recently installed (2 weeks ago) interlocking hardwood floor. He then tried to repair it by placing the chipped-up area of wood into the divot and using some sort of caulking to secure it into place. He never mentioned this damage and I only noticed it the following day. I have yet to have Brinks complete the install pending how quickly and completely they address the repair of my flooring, estimated to cost a little over $600 with materials and labor. So far they have been very nice about the whole thing but I'm sending the repair estimate over now so we'll see. I'll update this review pending the outcome. |
