Cary Home Security Providers:

American Alarm Systems

Recent Reviews For American Alarm Systems: I have been with American Alarms for almost 4 years. I changed my phone provider and was without alarm monitoring for several days and didn't know until the system started beeping.  I never received a call from the company saying they weren't getting a signal.  Then one night, after 11:oo pm my daughter accidently tripped the alarm.  I never received a call from them.  That was the last draw.  I was no longer under contract and had no outstanding balance so I gave a 30 day written notice and cancelled the service.  I own my alarm system and American Alarm didn't install it for me at all.  They only monitored it so at the end, I requested they change the installer code back to the factory default installer code and disable the lock out feature so I can have use of the system that I own.  First **** said it would take a couple of days to get the info and then the next day I called to clarify I didn't want their code but original manufacturer code, **** laughed in my face and told me 125.00.  I will buy another board and key pad before I spend 1 more cent on this business that doesn't care about its customers.  Never use AMERICAN ALARMS IN CARY NC.  They just want your money.  Poor customer service. -------------------------------------------------------------------------------------------------------------------------------------------------------------------- We had a great experience with our alarm company and had a current hard-wired security system in our home updated by American Alarm Systems in Cary, NC and monitoring transferred to them. I am completely happy with all aspects of the company.  Our original installing company was no longer in business and I needed to change the monitoring company, too. I am aware of alarm equipment and terms so I called and emailed 5 companies which were either local, regional or national.  One company took over a week to respond, another had very poor answers and others did not want to upgrade our current, working system but rather replace it with their own system.  American Alarm Systems is family-owned, been in business since 1993, local, has their own central station, only uses their own employees (no subcontractors) and the installers had worked for the company for over 15 years (and did a great job).  I received a reply the next day from my inquiry (on a Saturday, even) and when I read the nightmare experiences of others on this and other sites, I took my time and researched alot of companies. I know that bad reviews of any company get more attention but this is my very positive experience.

Charlotte Home Security Providers:

CPI Security

Note: CPI now has its own review section here: CPI Security Reviews

Fayetteville Home Security Providers:

ADT Fayetteville

Recent Review For ADT Fayetteville: I scheduled to have service reinstalled at the house I live in (disconnected when a new door was installed) and at a rental house in the county.  The house in the county is a new installation and was scheduled to be accomplished March 6, 2008, between 12 and 5.  The technician called and advised that the job he was on was more problematic than he had anticipated and that he would be a little later coming to my house.  He later called and advised he could come and begin the job but it would take until after 12:00 midnight to complete.  He said he would advise the proper person to call for a reschedule.  This was okay because he kept me apprised of what was happening with him. March 7, 2008, a technician was to be at my home in the city to re-engage my system between 8 and 8:30 a.m.  I called at 1:10 p.m. to find out what was going on and I was connected with the "local" office where I spoke with someone named *****.  ***** advised I would have to talk with **** ***** and that he was on a conference call.  She said she would give him a note and he would call me when he was free.  At 4:00 p.m. I had not heard from this person and called the scheduling personnel again to complain that I had lost 2 days work for these installations.  Again, the March 6, 2008, failure to install as scheduled was not a problem, as I had been keep informed, but not being advised that the technician would not show up and the supervisor, ******, not returning my call with regard to the re-install are totally unacceptable.  I am concerned that the local office personnel's lack of professionalism and disinterest in selling the security system to my two homes may be an overall reflection of ADT's security service and system.  I would like feedback pro & con of the company's security service and response whenever the need may arise.

Garner Home Security Providers:

Alarm Team Inc. (ADT Dealer)

In establishing my new electric service in my new home, the electric company has partnered with ALLCONNECT and you have to listen to their relocation salespeople.  I was indeed interested in collecting information on the various available home security systems, so consented to them  giving my contact information to ADT.  I received a call from a  salesman who asked for my credit card to charge $99 to reserve the  technician's time for the free home security assessment with no  obligation.  I refused and advised I just wanted information on my  options.  He put his manager on the phone who did the hardcore  sales. I told him my reservations about giving my card to them, as I didn't want to commit to them. He pulled out all the scare tactics  he could, which normally I am not phased by, but it was almost as  though I could expect them to send some hired thugs to break into my  new home to say,"see - I told you so" if I didn't 'reserve' my space  right then - a clue should have also been the offer of a Visa Check  card for $150, then when I said no, they upped it to $300.  I was a  little fearful about the prospect of a hired bully, and agreed, with the promise that I would receive my refund immediately without a hassle if I didn't choose to go with them.  I knew I would go with another company, and wanted the service in place before canceling on them. Upon doing my research, I did indeed chose another company and  canceled the 'order' two days after giving my cc information - what  they call the free home security analysis - and requested my $99 be  refunded immediately.  I was told 7 - 10 business days.  The very  next day, I got a call from the technician about my appointment.  I advised the order had been canceled - he said they work for him & what could he do to make me reconsider.  I said  refund my money and  give me the time to make an informed decision.  The next day I  received another sales call asking me to reconsider and they would  increase my Visa Check Card amount to $500 if I chose them.  On day  11, I called inquiring as to status - OOPS! Let's make a note on the  file - the girl who processes refunds isn't answering right now - I  was told 5-7 business days.  On day 7, I again called - Yep -  there's a note here, again, girl who processes isn't answering.  I  called on day 5 - yep, note still here - give us 7 - 10 days.  I  told them I would give them 7, as it only took them a day to take it  out of my account.  Today is day 7, it has now been a month and  still no refund, no live person is answering the phone now, and my  voicemail has not been returned. . . EXACTLY the reason I did not  want to give money up front.  And now no one seems to know this  Andres manager guy who assured me a refund would not be a hassle.   Stupid, stupid, stupid.  Their sales tactics disgust me and their  customer service, or lack thereof, is unconscionable.  I can't even imagine what it would have been like had I chosen them to protect my  home!

Raleigh Home Security Providers:

Power Home Technologies (Vector Dealer)

Recent Reviews For Power Home Technologies: (Added Dec 26/10) We bought our system in the Fall of 2008 and are eagerly awaiting our opportunity to cancel in 2011.  The Powerhome Technology rep caught us at home sitting on our moving boxes the day we closed on our new house in South Carolina, and spun us a tale about recent break-ins.  She "didn't want to say anything, but..."  In a new town with a newborn, and having seen a bunch of Vector signs at houses around the neighborhood, we signed up.  We've since talked to no less than 20 of the folks in our neighborhood, and they all report similar stories.  We have frequent faults, and the setup causes our phone to lose dialtone about once a month.  God help you if one of those faults happens after hours, because Vector won't help you and Power Home Technologies is unavailable.  You get to listen to beeping all weekend long. One of our friends works at a local Lowe's, and they've gone days at a time with no functioning security because of their Vector system.  Prior to this we had a Brinks system at our home in Washington, and I would go back to them in a second - in fact, they will have me back in November of next year! -------------------------------------------------------------------------------------------------------------------------------------------------------------------- (Added Oct 19/10) These two companies (i.e. Vector, PHT) are the worst I have ever dealt with. Absolutely bad costumer service. Military personnel do not dare to get services from these companies, there is no way to break your contract even if you have military order to move somewhere else. They do not support military personnel. Having a contract with this company is the biggest mistake I ever made. -------------------------------------------------------------------------------------------------------------------------------------------------------------------- (Added Oct 12/10) I am a customer of Vector Security living in Asheville, NC and I must say I am extremely pleased with every angle of the service provided.  My sales rep from PowerHome Technologies was very upfront and honest with me during the initial contract signage, explained everything very completely, and has been extremely quick to respond with any questions I have about my system.  This is by far the best customer service I have received from any company in years, and I have had no issues with my alarm or complaints against either PowerHome Technologies or Vector Security.  I'm wondering if all of these negative reviews are other companies just trying to make Vector look bad.  I'm pretty picky when it comes to doing business with cable, alarm, etc. companies, and I definitely chose the right company for my alarm!  I think the complaints about paying out for remaining months of the contracts are simply those individuals who don't feel the necessity to follow through with their side of the contract they originally signed, which is simply paying for monitoring for 3 years.  If you sign a contract, both parties should be bound to it and expected to carry our their side of the agreement, not just the company.  Contracts are a part of almost every 'service' purchase, and they definitely attach to almost all alarm companies.  These companies have to make their money too, what's the big deal when the rate is so competitive and you're with a great company?  Thank you Vector and PowerHome Technologies for providing me peace of mind and protecting my home and family! -------------------------------------------------------------------------------------------------------------------------------------------------------------------- We purchased a system for Power Home Technologies our local Vector security Dealer.  We were so pleased with their professionalism and detailed approach to building our security system.  They made many recommendations about things we could do to make our home safer.  The seemed to have a genuine concern for our family and really were much more thorough than the other companies that we met with.  We really enjoyed the two way voice demonstation and it played a big part of our decision.  All in all we couldn't be happier.  What a great company. I would definitely recommend them.

Statewide Home Security Providers:

ISI Alarms (Also Serves South Carolina)

Recent Review For ISI Alarms: 8 months ago a sales rep rang my doorbell and knocked and was like "Hi I'm ****** with Monitronics.  I'm trying to get some signs on the street to help the salesman out in a couple of weeks".  If he could put his sign in my yard he would pay to have his wireless system installed in my house.  I said ok.  So he came inside and told me the system was a point basis and I got 5 for it being a new system, 3 door contacts and a glassbreak sensor.  I saw a picture of the keychain remote and the picture said additional points were 99 dollars.  He said he would do it for seventy five.  So then we were wrapping up the paperwork and he said "I need a voided check for the eft" on whichever date I specified and that there was a one time activation fee ($23 for police, $23 for fire and $23 for emt). He needed a check for $103.99, I told him I was broke.  So he gave me the keyfob free and rebated my first month. Two days later the installer brought me a check from ISI Alarms the dealer the kid worked for for 34.99. I was amazed.  So far I love it, I have honeywell equipment and two-way voice.  The keyfob is the greatest invention ever, I can arm or disarm my alarm from anywhere in my yard or house.  Monitronics is great so far, I highly recommend them.