Home Security Reviews California

Aptos Home Security Providers:

First Alarm

Recent Review For First Alarm:
I wanted to cancel our service. I found out that it was automatically renewed until 2010. I was astounded that they could do that contractually. Talk about reading the small print. It is unethical and should not be allowed. They should have to verbally explain that to customers and make them sign a disclaimer to that effect. It needs changing. It is wrong, wrong. Carol in Petaluma

Los Angeles Home Security Providers:

Brink's Security West Los Angeles

Recent Review For Brink's West Los Angeles:
The installation took over 12 hours due to the wrong equipment being specificied...and that was not a complete install - they didn't order the security screens before the install date so I had to wait 2 weeks and those were the wrong size, so that took 2 weeks.

Now a year later the batteries failed on one motion sensor. They said there were no appointments available for over two weeks out of the Sherman Oaks/West LA branches. So why do we pay for maintenance if they are not staffed to service the systems? Now the man is here to change a low battery and he has been her an hour and 20 minutes and is still not done. He needs to check the zones but when they installed the system they noted a zone that was never installed so I have no idea if he is going to finish today - Are there any good alarm companies / good alarm maintenance programs out there?

Extreme Security Systems

Recent Review For Extreme Security Systems:
I want to report this company for misleading customers like me while falsely promising a IPOD Mp4 upon installing their home security system from ADT. Extreme Security Systems is an ADT dealer based in Los Angeles CA. Upon reading their promotional brochure which I recvd in my mailbox they had stated that I would get a free cruise to Mexico and another travel package + free IPOD mp4 player upon completing the order with them.

Even after 2 months of the order being completed they didn't bother to update me about where the IPOD that was promised to me is? Even for the vacation packages I had to get behind them and they finally sent me the coupon for that when i called them two months back they said its out of stock and they will get in touch as soon its back
(their sales person said that usually within 15 days of order being completed a customer will recv all the cruise certificates and Ipod mp4).

Usually when one installs a home security system they get a yard sign (solar) as most other dealers were giving but these people didn't bother to give that and only after I got behind them they sent a normal yard sign.

The lady at the reception said i'm in queue for ipod, and there are 100 people in front of me. My point was can't you be transparent in your promises that expected time for ipod may be 2 3 or 4 months instead of misleading people? She said we are not refusing, that we will send you the ipod. I said well you can take even 2 years and say we will deliver it. I mean, how difficult is it to get 100 ipods and distribute them to your customers who are waiting since 2 or more months? Thank you and I hope I'm helpful in making this point across to other customers as well.

Moraga Home Security Providers:

Global Security Systems

Recent Review For Global Security Systems:
Global Security Systems is a small dealer in the Northern California Bay Area (Moraga, CA) which installs security equipment and provides central station monitoring services (outsourced to Grand Central Station). Due to their unethical behavior I recommend that you AVOID using this company.

Norco Home Security Providers:

Ultrasafe Security Specialists

Recent Reviews For Ultrasafe Security Specialists:
THE WORST ALARM COMPANY IN NORCO,CALIFORNIA.YOU WILL BE SCREWED
BEYOND YOUR WILDEST DREAMS.NO SERVICE,NO RESPONSE,USED EQUIPMENT.

Oakland Home Security Providers:

Firstline Security, Oakland

Recent Review For Firstline Oakland:
Note: Firstline now has its own review section here: Firstline Security Reviews

Riverside Home Security Providers:

ACS Security USA, Inc.

Recent Review For ACS Security:
I had 4 cameras installed in my Mother's home to monitor her care givers and safety by ASC Security USA, Inc., located in Riverside, California. ASC is a dealer for ADT. Immediately after installation, cameras were not functioning properly. They continued to advise me to upgrade this and upgrade that. The sound would not work, the camera's would get stuck, I was not able to take snapshots at anything. 4 cameras would show my mother in 3 of the rooms at one time. Made two appointments for someone to come out and both times, they never showed up. Their staff is no help, and the owner is worse, **** ****! I made dozens of calls to him and he would not return my calls. I faxed him letters, verified that they were received, and he would never respond. I finally filed a small claims and he did not show up to court. I won the case and he did not pay. He was then summoned to come to court by Judge's orders for information on assets, and he did not show up. There is now a bench warrant out for his arrest. Terrible products, terrible customer service, actually NO CUSTOMER SERVICE at all. All he had to do was fix the system, replace it, or give me my money back, but he chose to do nothing. Would not recommend this company to take pictures at a dog race. I kept stressing urgency of this system to work as it was my only means of monitoring my 89 year old mother's safety, and I got zero response.
Soon he will be arrested and maybe he will like sitting in jail.

San Diego Home Security Providers:

Best Security Products

Recent Review For Best Security Products:
Great company, had ADT in the past and whenever I needed something it was always a hassle. Best Security has provided prompt response not only to my alarm activations but to any service requests and has been a welcomed change as opposed to dealing with the larger companies. They appreciate my business and show it where before it seemed like I was suppose to be happy just to be an ADT customer. If you are looking for a good security company these guys will treat you right.

San Francisco Home Security Providers:

Bay Alarm

Recent Review For Bay Alarm:
Note: Bay Alarm now has its own review section here: Bay Alarm Reviews

San Jose Home Security Providers:

First Defense Security (ADT Dealer)

Recent Review For First Defense Security:
Where do I begin? I was with ADT and very happy with their service paying 32.95 per month. This young girl came to my door and told me the company she worked was offering free installation of new equipment and that I would get a 2-way voice system for free and all of my current windows and doors would be covered for free. I was skeptical and so her boss came to the house and sold me and my wife on the alarm. Technician came and told me that my system was hardwired and that the system he would put in was wireless and so I would have to group all of windows on to one zone and all my doors on another in order to cover what I had. Needless to say I cancelled and went back to ADT and got a lower rate! This company is very shady and tried to trick me and get me to pay MORE! they wanted me to pay 39.95 for 2-way voice but give up my individual zones. Stay away from First Defense Security. They are very manipulative and inexperienced. This was in San Jose, CA.

Torrance Home Security Providers:

ADT Torrance Office

Recent Review For ADT Torrance Office:
I already had ADT as my home alarm monitoring co. So, when my mom was dying of cancer, I moved her into my house and had to hire caretakers I didn't know. I called ADT and had them install a CCTV system so I could video these strangers in my home. I told the saleswoman, *****, I wanted to put the DVR unit in my lockable bedroom. Little did I know that the DVR had such a loud fan to cool its hard drive that I would not be able to sleep while it was operating. This defeated most of the reason I wanted the system, so I could sleep while taping the caretakers, etc. I called ****** who then had the audacity to inform me that she had to pull this type of system out of a couple of other peoples' places for the SAME reason! ADT made a very difficult situation more horrendous. They REFUSED to step up to the plate and install a different DVR model despite the fact that I told them about two other brands with quiet fan motors...

My mother died of breast cancer on 2/14/07.

I called ADT Corp. office and spoke to a moron named, ********. I asked for a formal aplology from Washington, 1 yr. of free alarm monitoring and to have the CCTV equip. removed ( they never chargrd my credit card for the 2k cost ). An alternative I suggested was to move the two cameras outside, add two more cameras, give me another, quiet DVR and the formal apology. ***** exhibited "class", dug in his heels and a power struggle ensued. He Googled me and knew I had appeared on shows including Oprah re. assertiveness. He offered a paltry 6 months free monitoring and removal of the video equip. I was so offended, I told him I would find a way to get this story to the media. By the way, their sub-contractor installer, ***** broke a $200 mineral specimen, ****** sent me a letter claiming I would be reimbursed. So far, no payment has been made. The equip. was taken out of my house and I continue to mourn the death of my beloved mother... ADT then sent me a letter "firing" me as their customer! Later, I was mailed a form letter asking me to sign back up with them! Disgusting to say the least. I signed up with Protection One.