Like you I was duped. After several garage break-ins, the well mannered young man who was so far from home knocking on my door was God sent.
My first question to him was WHAT KIND OF RELIEF CAN I GET FROM WORRING ABOUT MY DETACHED GARAGE. He explained that a SENSOR will serve my purpose well, since the SENSOR will detect any movement inside the garage. It didn't take long before I was a Firstline customer. Trouble started immediately. A repairman was sent by SAI to correct my problem (Fristline would not answer the phone, or would leave you on hold for hours so I called SAI) to my amazement he informed my husband and I that Fristline was out of business but we would still be montored by SAI.
I suspected that around mid October 2008, that I was not being monitored properly, but didn't call SAI until January 2009, the Sensor no.5 which is assigned to the garage was not working. A call to the technical support 1st had me replace the batteries, the problem was still there. I called SAI the next day to inform them that the problem was not resolved. I talked to technical support, who tested and tried to clear the problem but couldn"t. I was told that they"cannot correct my problem and there was NOTHING they could do, my contract is over July 2010, and I am responsible for payments until then."
We are seniors, our garage was the main concern for alarm protection, I feel that since I am not getting the full service of the monitoring system my contract should be provoked so I can get the service I need. Not only was I duped by Fristline,the monitoring company is charging for service the cannot provide.....
Oh yes I am located in Chicago, Ill.
My first question to him was WHAT KIND OF RELIEF CAN I GET FROM WORRING ABOUT MY DETACHED GARAGE. He explained that a SENSOR will serve my purpose well, since the SENSOR will detect any movement inside the garage. It didn't take long before I was a Firstline customer. Trouble started immediately. A repairman was sent by SAI to correct my problem (Fristline would not answer the phone, or would leave you on hold for hours so I called SAI) to my amazement he informed my husband and I that Fristline was out of business but we would still be montored by SAI.
I suspected that around mid October 2008, that I was not being monitored properly, but didn't call SAI until January 2009, the Sensor no.5 which is assigned to the garage was not working. A call to the technical support 1st had me replace the batteries, the problem was still there. I called SAI the next day to inform them that the problem was not resolved. I talked to technical support, who tested and tried to clear the problem but couldn"t. I was told that they"cannot correct my problem and there was NOTHING they could do, my contract is over July 2010, and I am responsible for payments until then."
We are seniors, our garage was the main concern for alarm protection, I feel that since I am not getting the full service of the monitoring system my contract should be provoked so I can get the service I need. Not only was I duped by Fristline,the monitoring company is charging for service the cannot provide.....
Oh yes I am located in Chicago, Ill.
Recent Customer Review For Firstline Security:
Firstline Security is one of the larger "sub-dealer" alarm companies. That means if you become a Firstline client, your system will be installed by Firstline, but monitored by a different company. Depending on where you live, you could be monitored by Alarm.Com, Monitronics, Counterforce, or Security Associates International.
Review For Firstline Security (Con't):
The review listed here has been submitted anonymously by a present or former client of Firstline. If you submit a review for Firstline, be sure to let us know the name of the company that monitored or monitors your system. Thanks in advance for submitting your review!
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