I sent the letter below by certified mail. At this point, after reading other complaints I am not sure who is monitoring my system. Getting thru to Firstline is nearly impossible. Alarm Services is only interested in collecting money for a system Firstline installed but does not work. I have called Alarm services but if anyone can give me an address for Alarm Services I would appreciate it. The Utah Division of Consumer Protection has contacted me and is sending information.
Firstline Security, Inc
Corporate Headquarters
500 South Geneva Rd
Orem, Ut 84057
Dear Sir or Madam,
I am writing this letter to dispute the alarm system monitoring agreement made on June 16, 2007 and consequent charges. On June 16, 2007 I made an agreement for an alarm system with a sales rep that came to my home. That evening around 9pm another rep came to my home to install a new panel (my home was already wired from a previous system; I do not know what the rep did with my original panel). He spent about 30 minutes installing and explaining the system. I told him I superficially understood the system and I was told that another rep would return in a few days with lawns signs, door stickers and to better explain the system. This never happened. Repeated calls to Firstline assured me a rep would come to my home. Again, this never happened.
On July 30, 2007 I received a new agreement in the mail from Firstline with a letter stating the original agreement did not pass the auditing process. At this time after 3 weeks of trying to have Firstline fulfill their promise to send a rep to my home, not getting the system to work properly, discovering the wiring in the control box to be in shambles and receiving a new unsigned agreement it was apparent Firstline did not hold up to their part of the agreement. I had no further communication with Firstline.
Almost a year and a half later on October 14, 2008 I received a letter from Alarm Services stating my account was 3 payments in past due. I then contacted Alarm Services and explained the situation. I offered to pay for any equipment installed in my home but I am no longer interested in Firstline's monitoring services considering their complete lack of service, over a year lapse in the agreement and the fact that I have an unsigned agreement in my possession.
I have also contacted the Better Business Bureau of Utah, the Utah Division of Consumer Protection and the Pennsylvania State Attorney General.
Firstline Security, Inc
Corporate Headquarters
500 South Geneva Rd
Orem, Ut 84057
Dear Sir or Madam,
I am writing this letter to dispute the alarm system monitoring agreement made on June 16, 2007 and consequent charges. On June 16, 2007 I made an agreement for an alarm system with a sales rep that came to my home. That evening around 9pm another rep came to my home to install a new panel (my home was already wired from a previous system; I do not know what the rep did with my original panel). He spent about 30 minutes installing and explaining the system. I told him I superficially understood the system and I was told that another rep would return in a few days with lawns signs, door stickers and to better explain the system. This never happened. Repeated calls to Firstline assured me a rep would come to my home. Again, this never happened.
On July 30, 2007 I received a new agreement in the mail from Firstline with a letter stating the original agreement did not pass the auditing process. At this time after 3 weeks of trying to have Firstline fulfill their promise to send a rep to my home, not getting the system to work properly, discovering the wiring in the control box to be in shambles and receiving a new unsigned agreement it was apparent Firstline did not hold up to their part of the agreement. I had no further communication with Firstline.
Almost a year and a half later on October 14, 2008 I received a letter from Alarm Services stating my account was 3 payments in past due. I then contacted Alarm Services and explained the situation. I offered to pay for any equipment installed in my home but I am no longer interested in Firstline's monitoring services considering their complete lack of service, over a year lapse in the agreement and the fact that I have an unsigned agreement in my possession.
I have also contacted the Better Business Bureau of Utah, the Utah Division of Consumer Protection and the Pennsylvania State Attorney General.
Recent Customer Review For Firstline Security:
Firstline Security is one of the larger "sub-dealer" alarm companies. That means if you become a Firstline client, your system will be installed by Firstline, but monitored by a different company. Depending on where you live, you could be monitored by Alarm.Com, Monitronics, Counterforce, or Security Associates International.
Review For Firstline Security (Con't):
The review listed here has been submitted anonymously by a present or former client of Firstline. If you submit a review for Firstline, be sure to let us know the name of the company that monitored or monitors your system. Thanks in advance for submitting your review!
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