Review For: Central Security Group (Con't)
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Central Security Group has very deceptive and unethical business practices. They also have very poor customer service and very customer unfriendly policies.
I've been with this company for 1 1/2 years and things have been ok until a couple of days. Last week the sensor on the front door came loose and fell. I called Central Security Group to order warranty service for the sensor. Yesterday the tech came out to look at the sensor and said I would be charged to get it fixed. He stated that the sensor fell as a result of operator fault (i.e. opening and closing the door) and would not be covered under normal wear and tear warranties.
I called Central Security Group to explain that doors are made to be opened and closed. And because it is the front door of a business, this opening and closing action takes place over a hundred times a day, 7 days a week, 365 days a year. So if a sensor attached to the door falls off, it is due to the installation and it is normal wear and tear.
After being transferred to three different people, each time being put on hold and each time explaining the whole story again, the last person could not do anything for me and just transferred me to a voice mail while I was in the middle of talking to her.
I agree with an earlier post: if I found this site a couple of years ago, I would definitely not hire Central Security Group. They have unethical business practices and do not care about their customers. Another year and a half, I will write a termination letter, get it notarized, and send it certified, signature required, return receipt. (I do believe that they are capable of "losing" the notice after they've already automatically renewed your contract).
I've been with this company for 1 1/2 years and things have been ok until a couple of days. Last week the sensor on the front door came loose and fell. I called Central Security Group to order warranty service for the sensor. Yesterday the tech came out to look at the sensor and said I would be charged to get it fixed. He stated that the sensor fell as a result of operator fault (i.e. opening and closing the door) and would not be covered under normal wear and tear warranties.
I called Central Security Group to explain that doors are made to be opened and closed. And because it is the front door of a business, this opening and closing action takes place over a hundred times a day, 7 days a week, 365 days a year. So if a sensor attached to the door falls off, it is due to the installation and it is normal wear and tear.
After being transferred to three different people, each time being put on hold and each time explaining the whole story again, the last person could not do anything for me and just transferred me to a voice mail while I was in the middle of talking to her.
I agree with an earlier post: if I found this site a couple of years ago, I would definitely not hire Central Security Group. They have unethical business practices and do not care about their customers. Another year and a half, I will write a termination letter, get it notarized, and send it certified, signature required, return receipt. (I do believe that they are capable of "losing" the notice after they've already automatically renewed your contract).
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