Review For: Central Security Group (Con't)
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DO NOT, I repeat, DO NOT contact this company to secure your home. They are horrible, at best.
The customer service they claim to pride themselves on is absolutely without merit. I have received better customer service at the carnival. We had problem after problem with them, our first clue to run should've been when the technician could not complete the install because he didn't bring all equipment needed. After rescheduling what should have been already taken care of, the technician failed to show or call. This happened repeatedly, but never did my husband and I not complain to upper management and each time they assured us it would be different the next time, but it wasn't.
We requested to cancel our contract and a refund for the horrible services rendered and our original alarm equipment be returned. We were told the steps that needed to be taken. YES, I did just as they asked but it seems that the staff refuses to return our calls, our money and informed us that our equipment has been thrown away. Any information we've received regarding the matter or in response to voice mails we've left for the office manager and the owner himself, have been conveyed through a dispatcher, who never seems to know anything. The office manager and owner are the same individuals who claimed to make us satisfied customers, but have failed to do so. If a company is managed by poor personnel, I guess you shouldn't expect anything different from its owner.
I could go on and on about the dealings I wish you and other readers would not have to adhere to but it would take too long.This experience has taught me a valuable lesson in shady business.If you are solicited by or even referred to this company, RUN, as fast as you can.
The customer service they claim to pride themselves on is absolutely without merit. I have received better customer service at the carnival. We had problem after problem with them, our first clue to run should've been when the technician could not complete the install because he didn't bring all equipment needed. After rescheduling what should have been already taken care of, the technician failed to show or call. This happened repeatedly, but never did my husband and I not complain to upper management and each time they assured us it would be different the next time, but it wasn't.
We requested to cancel our contract and a refund for the horrible services rendered and our original alarm equipment be returned. We were told the steps that needed to be taken. YES, I did just as they asked but it seems that the staff refuses to return our calls, our money and informed us that our equipment has been thrown away. Any information we've received regarding the matter or in response to voice mails we've left for the office manager and the owner himself, have been conveyed through a dispatcher, who never seems to know anything. The office manager and owner are the same individuals who claimed to make us satisfied customers, but have failed to do so. If a company is managed by poor personnel, I guess you shouldn't expect anything different from its owner.
I could go on and on about the dealings I wish you and other readers would not have to adhere to but it would take too long.This experience has taught me a valuable lesson in shady business.If you are solicited by or even referred to this company, RUN, as fast as you can.
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