Review For: Central Security Group (Con't)
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I got an alarm system from this company about four months ago.
Since then, the alarm goes off non-stop. It even goes off when it isn't even set. This causes the police to respond to our residence. After the third time they responded, I got a bill in the mail for $85.00.
I have tried to call CSG to get help with the problem. I had a technician come out, and he told me the alarm was fine, but he told me I should not use the motion sensors because that is what is causing the alarm to go off. Four months earlier when I bought the alarm system, the salesman told me I needed to buy a second sensor because of the layout of my house. Now after I bought it, I am being told not to use the sensors at all.
I tried to call their customer service, and I just get the runaround. I was told to e-mail a specific person. I waited over a week for him to respond. When he hadn't responded, I called CSG and asked for him by name. They told me he had just left the office and was going of vacation for the next week.
Needless to say, this is the worst alarm company on the planet, and I will cancel my contract as soon as I can and never recomend them to anyone else.
Update:
After a few months, CSG has done nothing to fix my problem, and they have never even returned any of my phone calls. I can't wait for my contract with them to be up.
Since then, the alarm goes off non-stop. It even goes off when it isn't even set. This causes the police to respond to our residence. After the third time they responded, I got a bill in the mail for $85.00.
I have tried to call CSG to get help with the problem. I had a technician come out, and he told me the alarm was fine, but he told me I should not use the motion sensors because that is what is causing the alarm to go off. Four months earlier when I bought the alarm system, the salesman told me I needed to buy a second sensor because of the layout of my house. Now after I bought it, I am being told not to use the sensors at all.
I tried to call their customer service, and I just get the runaround. I was told to e-mail a specific person. I waited over a week for him to respond. When he hadn't responded, I called CSG and asked for him by name. They told me he had just left the office and was going of vacation for the next week.
Needless to say, this is the worst alarm company on the planet, and I will cancel my contract as soon as I can and never recomend them to anyone else.
Update:
After a few months, CSG has done nothing to fix my problem, and they have never even returned any of my phone calls. I can't wait for my contract with them to be up.
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