Review For: Central Security Group (Con't)
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Central Security Group (CSG) has the worst customer service I've ever experienced, and the company does not honor the extended warranty.
I experienced a power outage in my neighborhood on September 03, 2009, once power was restored the home security system began to sound continuously for 3 1/2 hours. Central Security Group was unable to monitor my home for 10 hours and never called to inform me that a signal was lost or attempted to trouble shoot the problem. I called them to inform that the system was down!
I requested repair services to identify the reason for the problem. I was informed that the next day for services would be 5 days from 09.03. When I insisted on having the services sooner the customer care rep stated "well your gonna have to wait for a few days". I insisted to have a repair person provide services sooner, the rep stated, "it's not gonna hurt to be without services for a few days, that won't hurt ya." The customer services rep ****** from the local office called to inform me that my appoint was cancelled/rescheduled, that her service technician called off and no one would be able to repair the system until Thursday or Friday of that week, leaving my home unprotected for 8 days. ****** was insensitive, unprofessional and rude, she refused to look for another technician to provide services and bluntly stated, "that's your problem".
Once a repair person showed to my home he took a look around, reconnected the battery and then stated he would have to charge me $65 and hour + parts to install another system, he then stated that my home was "struck by lightning" and the warranty did not cover that. He is not an electrician so I asked him to prove my home was struck by lightning, I informed him that there was no evidence that my home was struck by lightning, my breakers were fine with no other problems in my home. As ****** so eloquently started, I am now just "stuck with the contract for three lousy years, and that's your problem". Trust me, don't use this company!
I experienced a power outage in my neighborhood on September 03, 2009, once power was restored the home security system began to sound continuously for 3 1/2 hours. Central Security Group was unable to monitor my home for 10 hours and never called to inform me that a signal was lost or attempted to trouble shoot the problem. I called them to inform that the system was down!
I requested repair services to identify the reason for the problem. I was informed that the next day for services would be 5 days from 09.03. When I insisted on having the services sooner the customer care rep stated "well your gonna have to wait for a few days". I insisted to have a repair person provide services sooner, the rep stated, "it's not gonna hurt to be without services for a few days, that won't hurt ya." The customer services rep ****** from the local office called to inform me that my appoint was cancelled/rescheduled, that her service technician called off and no one would be able to repair the system until Thursday or Friday of that week, leaving my home unprotected for 8 days. ****** was insensitive, unprofessional and rude, she refused to look for another technician to provide services and bluntly stated, "that's your problem".
Once a repair person showed to my home he took a look around, reconnected the battery and then stated he would have to charge me $65 and hour + parts to install another system, he then stated that my home was "struck by lightning" and the warranty did not cover that. He is not an electrician so I asked him to prove my home was struck by lightning, I informed him that there was no evidence that my home was struck by lightning, my breakers were fine with no other problems in my home. As ****** so eloquently started, I am now just "stuck with the contract for three lousy years, and that's your problem". Trust me, don't use this company!
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