Review For: Central Security Group (Con't)
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My husband signed an agreement with them when I was out of town, and ever since then we have had nothing but trouble.
First off he signed an agreement to have his bank account auto drafted and yet they did not pull any payments for three months. When I went online to update the card they pulled 4 months out on the next billing cycle to make us current plus late fees. Then a few months later they double charged my card.
In October of last year our phone line went down and after it was repaired we called CSG to test the alarm and found that they have not received a signal from our alarm in 4 months but we have been paying for it anyway. One technician came out in November to look at the system and said there was nothing he could do but he wouldn't charge us because someone else was going to have to come back out and look at it. We had to wait another 2 months before they would come back out and we had to pay the January bill before it was even due in order for them to come out. Then the technician called into dispatch and told them in front of me that it was a error in the actual system and under warranty not to charge us. I heard the lady in dispatch say "Are you sure because they don't like when we can't charge the fee." When I got my next bill there were 2 service charges on there. I called and a superviser named Myra stated she would research it and call me back. Nothing.
Another month later when I refused to pay my bill until they corrected it, I was told that they were only allowed to remove one and even then they didn't feel they should have to. I stated that I would not pay anything other than my monthly fee and was told "It didn't matter. They weren't monitoring my system anyway."
I have since been disconnected due to lack of payment.
First off he signed an agreement to have his bank account auto drafted and yet they did not pull any payments for three months. When I went online to update the card they pulled 4 months out on the next billing cycle to make us current plus late fees. Then a few months later they double charged my card.
In October of last year our phone line went down and after it was repaired we called CSG to test the alarm and found that they have not received a signal from our alarm in 4 months but we have been paying for it anyway. One technician came out in November to look at the system and said there was nothing he could do but he wouldn't charge us because someone else was going to have to come back out and look at it. We had to wait another 2 months before they would come back out and we had to pay the January bill before it was even due in order for them to come out. Then the technician called into dispatch and told them in front of me that it was a error in the actual system and under warranty not to charge us. I heard the lady in dispatch say "Are you sure because they don't like when we can't charge the fee." When I got my next bill there were 2 service charges on there. I called and a superviser named Myra stated she would research it and call me back. Nothing.
Another month later when I refused to pay my bill until they corrected it, I was told that they were only allowed to remove one and even then they didn't feel they should have to. I stated that I would not pay anything other than my monthly fee and was told "It didn't matter. They weren't monitoring my system anyway."
I have since been disconnected due to lack of payment.