Review For: CPI Security (North Carolina)
CPI Security is based in Charlotte, North Carolina. They primarily serve business and residential consumers in North and South Carolina, but still rank as one of the largest security companies in the U.S. As you browse this CPI review, keep in mind that this company has thousands of other clients that may or may not be satisfied with their service. If you are a present or former client of CPI Security, please submit a review. Reviews are only edited for vulgar language and/or spam.
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CPI Employees Speak Out
CPI Employees Speak Out
Make sure you read and understand your agreement/contract, before signing with CPI Security Systems, Inc. Do not let the sales representative make verbal promises without getting them in writing. Also, keep a copy of the agreement, because CPI will try to hold you to terms of the agreement, and you will need a copy of the paperwork.
First sales representative promised we could transfer or have taken over, our 5 year agreement, so we signed, no problems.
After moving, the second sales representative said no transfers or takeovers allowed, so, I would not sign the new agreement.
Since my wife had already signed the contract before I had read it, I asked the sales representative to bring the contract back after getting approval from management, concerning transfer of service or takeover of service.
Very clear why the sales representative didn't come back. Would have had difficulty making the sale because in addition to everything else mentioned, while doing some research, learned monthly fees would have been less with another security company.
Now CPI claims they have a binding agreement with my wife, when their agreement states, "all parties". Keep in mind, both our names are on the top of the agreement, with our address. Again, not completely signed by "all parties" and not dated by us. CPI, claim that just because my name is on the agreement, it is because I lived at the address, not because my signature is needed, or required.
My wife, in error, believed that our agreement was transfered from the past address, under past agreement terms, and had the new installation completed. Now CPI claims that she was aware and agreed to terms and conditions of a new agreement during conversations with their employees during this process, along with the incompletely signed; CPI sales representative dated, agreement.
CPI is treating this, as if, it is now our word against theirs. We need to take their word, they do not need to take ours.
Had issues with the drafting of the checking account which CPI claims is required, but is not in North Carolina. Finally was sent a statement/invoice to pay without the checking account being drafted. Then saw the name(s) and address of the individuals who purchased our previous home on the invoice sent us by CPI.
Now have doubts about the ability of CPI to protect confidential information, let alone the fact individuals who purchased our past home could have signed with CPI as a "takeover".
By the way, the new owners of the previous home, did use CPI based on our recommendation to their real estate agent.
Calling customer service is not helpful because they will make statements about fees, conditions in effect that don't match what their agreement(s) have in writing reviewing the limited information they have provided me. Try to collect as much money as they can, not mentioning the 75% termination clause.
In an effort to resolve this matter in a, "win/win" solution. My wife spoke to CPI customer service about doing another transfer of service. Was told, it could be done, with no charge and a shortned term, (1 year), because the service would be transfered to an apartment. This would also made the old agreement void.
Later, when requesting the transfer to take place, she was told, there was an installation charge, because the promotion was over. Trying to make that work, based on what CPI said, or failed to say verbally. Requested to pay an agreed to, negotiated, reduced installation fee. Then asked that the fee would be spread out over six months due to financial issues. No luck dealing with CPI customer service on this request.
Now paying a monthly fee for no service at an address she does not live at.
Very clear, with their television, and print promotions that they want to get new customers to sign with them, based on no installation fee promotions. Clearly want whe 5 year contract to be signed, so the monthly fee is locked into. That's business. But they are not making all their conditions clear to the consumer.
To be fair, CPI did suggest a "good faith" offer to reduce the final amount due and end the unsigned agreement. Just not "good faith" enough.
Not sure if anything can, or will be done, to get CPI to understand that you do business with a security company trusting that they will protect you and your family. When that trust is gone, the least they should do, is release you from their harsh, unyielding agreement, when you have vaild reasons for that request.
It's all about the monthly fees and little reguard to doing the right thing for the customer.
First sales representative promised we could transfer or have taken over, our 5 year agreement, so we signed, no problems.
After moving, the second sales representative said no transfers or takeovers allowed, so, I would not sign the new agreement.
Since my wife had already signed the contract before I had read it, I asked the sales representative to bring the contract back after getting approval from management, concerning transfer of service or takeover of service.
Very clear why the sales representative didn't come back. Would have had difficulty making the sale because in addition to everything else mentioned, while doing some research, learned monthly fees would have been less with another security company.
Now CPI claims they have a binding agreement with my wife, when their agreement states, "all parties". Keep in mind, both our names are on the top of the agreement, with our address. Again, not completely signed by "all parties" and not dated by us. CPI, claim that just because my name is on the agreement, it is because I lived at the address, not because my signature is needed, or required.
My wife, in error, believed that our agreement was transfered from the past address, under past agreement terms, and had the new installation completed. Now CPI claims that she was aware and agreed to terms and conditions of a new agreement during conversations with their employees during this process, along with the incompletely signed; CPI sales representative dated, agreement.
CPI is treating this, as if, it is now our word against theirs. We need to take their word, they do not need to take ours.
Had issues with the drafting of the checking account which CPI claims is required, but is not in North Carolina. Finally was sent a statement/invoice to pay without the checking account being drafted. Then saw the name(s) and address of the individuals who purchased our previous home on the invoice sent us by CPI.
Now have doubts about the ability of CPI to protect confidential information, let alone the fact individuals who purchased our past home could have signed with CPI as a "takeover".
By the way, the new owners of the previous home, did use CPI based on our recommendation to their real estate agent.
Calling customer service is not helpful because they will make statements about fees, conditions in effect that don't match what their agreement(s) have in writing reviewing the limited information they have provided me. Try to collect as much money as they can, not mentioning the 75% termination clause.
In an effort to resolve this matter in a, "win/win" solution. My wife spoke to CPI customer service about doing another transfer of service. Was told, it could be done, with no charge and a shortned term, (1 year), because the service would be transfered to an apartment. This would also made the old agreement void.
Later, when requesting the transfer to take place, she was told, there was an installation charge, because the promotion was over. Trying to make that work, based on what CPI said, or failed to say verbally. Requested to pay an agreed to, negotiated, reduced installation fee. Then asked that the fee would be spread out over six months due to financial issues. No luck dealing with CPI customer service on this request.
Now paying a monthly fee for no service at an address she does not live at.
Very clear, with their television, and print promotions that they want to get new customers to sign with them, based on no installation fee promotions. Clearly want whe 5 year contract to be signed, so the monthly fee is locked into. That's business. But they are not making all their conditions clear to the consumer.
To be fair, CPI did suggest a "good faith" offer to reduce the final amount due and end the unsigned agreement. Just not "good faith" enough.
Not sure if anything can, or will be done, to get CPI to understand that you do business with a security company trusting that they will protect you and your family. When that trust is gone, the least they should do, is release you from their harsh, unyielding agreement, when you have vaild reasons for that request.
It's all about the monthly fees and little reguard to doing the right thing for the customer.