Recent Review For Broadview Home Security:
As of June 30, 2009, Brink's Home Security will officially be known as Broadview Security (You can read about the details here: Big changes at Brink's) Like Brink's, Broadview uses a sub-dealer program in areas where they have no corporate presence. This means that a local company will install and service your alarm, and Broadview will monitor it. Therefore the review listed here may not be for or against corporate Broadview, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding Broadview corporate, the local company who installed your system, or both.
Note: Reviews posted before June 30, 2009 can be found here:
Brink's Home Security Reviews
Note: Reviews posted before June 30, 2009 can be found here:
Brink's Home Security Reviews
Customer Review For Broadview Home Security (Con't):
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I feel that Broadview Security did a bait and switch operation on me.
I needed an upgrade to my security system. They said that they would send a technician out to do a walk through and the charge would be $140. BUT if I had the work done, they would only charge me for the equipment, not the $140. labor. I had the upgrade done on 11/12/09 and I paid $370. for the equipment. While the technician was here I happened to call Broadview for clarification on something, and was told that if I signed another 2 year agreement with Broadview I wouldn't have to pay any labor charge.
So I signed another 3 year agreement. Then I got a bill for $140. They won't budge insisting I owe the $140. I have been told several stories about why I owe the $140. First they said the equipment costs more than I was quoted, then they said that it is standard policy for the customer to sign another 2 year agreement in order to get the upgrades I wanted and then they said the equipment charges were higher than they originally quoted, i.e, the quoted price was the discounted price. This makes no sense to me.
Talking to customer service did no good. I reported them to the Dept of Consumer Affairs. And I am writing to the CEO. I'll contact the local branch to see if they can help me but I doubt it because billing is handled out of the corporate office.
Update:
I sent a letter to the Department of Consumer Affairs and to the CEO of Brink's/Broadview. The issue was resolved by Brink's/Broadview giving us a credit for $140. The Brink's/Broadview representative who called us would give
no explanation about why we were charged an extra $140. His only comments were that Brink's/Broadview would 'make this go away' by giving us a credit of $140. The Department of Consumer Affairs was very prompt in contacting Brink's/Broadview and asked them to remove the charges. Brink's/Broadview didn't remove the charges but by giving us the credit on our account, the effect was the same - we didn't have to pay. That there was no explanation about why the charges were made in the first place still irks me. I'm happy for not having to pay an extra $140, though.
I needed an upgrade to my security system. They said that they would send a technician out to do a walk through and the charge would be $140. BUT if I had the work done, they would only charge me for the equipment, not the $140. labor. I had the upgrade done on 11/12/09 and I paid $370. for the equipment. While the technician was here I happened to call Broadview for clarification on something, and was told that if I signed another 2 year agreement with Broadview I wouldn't have to pay any labor charge.
So I signed another 3 year agreement. Then I got a bill for $140. They won't budge insisting I owe the $140. I have been told several stories about why I owe the $140. First they said the equipment costs more than I was quoted, then they said that it is standard policy for the customer to sign another 2 year agreement in order to get the upgrades I wanted and then they said the equipment charges were higher than they originally quoted, i.e, the quoted price was the discounted price. This makes no sense to me.
Talking to customer service did no good. I reported them to the Dept of Consumer Affairs. And I am writing to the CEO. I'll contact the local branch to see if they can help me but I doubt it because billing is handled out of the corporate office.
Update:
I sent a letter to the Department of Consumer Affairs and to the CEO of Brink's/Broadview. The issue was resolved by Brink's/Broadview giving us a credit for $140. The Brink's/Broadview representative who called us would give
no explanation about why we were charged an extra $140. His only comments were that Brink's/Broadview would 'make this go away' by giving us a credit of $140. The Department of Consumer Affairs was very prompt in contacting Brink's/Broadview and asked them to remove the charges. Brink's/Broadview didn't remove the charges but by giving us the credit on our account, the effect was the same - we didn't have to pay. That there was no explanation about why the charges were made in the first place still irks me. I'm happy for not having to pay an extra $140, though.
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