Recent Review For Broadview Home Security:
As of June 30, 2009, Brink's Home Security will officially be known as Broadview Security (You can read about the details here: Big changes at Brink's) Like Brink's, Broadview uses a sub-dealer program in areas where they have no corporate presence. This means that a local company will install and service your alarm, and Broadview will monitor it. Therefore the review listed here may not be for or against corporate Broadview, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding Broadview corporate, the local company who installed your system, or both.
Note: Reviews posted before June 30, 2009 can be found here:
Brink's Home Security Reviews
Note: Reviews posted before June 30, 2009 can be found here:
Brink's Home Security Reviews
Customer Review For Broadview Home Security (Con't):
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Originally purchased alarm system from Brink's.
We sold home and because we signed 3 year contract, had to have alarm system transfered to new home. However, old home's now disconnected system is constantly beeping. At our new home, tech came out and took 8 hours to install system. Did not understand why it took so long since there was a system and panel already installed in the home.
We had a few false alarms at old home and I had called Brinks to find out why no one ever called us. Test was done over the phone. There was no problem with the system and rep apologized, although falling short of admitting someone at Brinks was not doing their job. Now at our new home, alarm was set off accidentally and we again received no call. I called Broadview and the rep did a test and informed me that something was wrong with system and we would be charged for service call if tech had to come to our home since we did not purchase a service plan. (Having worked for an alarm company, I know first hand that these extended service plans are just a way for companies to make more money off their customers and refuse to purchase any type of service plan from anyone). When I explained that this system had just been installed and I did not feel I should have to pay for something wrong with their system, she stated I should have been testing system and I should have purchased plan.
When I asked to speak to a manager, she stated they would only tell me the same thing she did and to read our contract! As far as I am concerned, this company is just out to make a buck and could care less about the safety of its customers. This is why they do not tell their customers that if someone were to cut phone lines or if power goes out, your system will not work! (Note from admin: All alarm systems come with a back up battery and will operate for a limited time in the event of a power failure) Furthermore, company will not even know your system has been disabled! How many people out there have exposed lines?
Broadview is not a company I would recommend to anyone who is looking for a monitored home security system unless you are prepared to live with a false sense of security. We are now looking forward to the day our contract expires but can't help but wonder if the constant beeping we heard at our old home is something we are going to hear once this contract is up. We have no doubt this is a ploy Broadview puts in their system to make its customers have to renew contract or pay more money to disable. We will now depend on and trust our neighbors, neighborhood watch program, and local police dept. to look out for our safety and the safety of our home.
Update:
Not long after I wrote this, a sensor installed on one of our sliding doors fell off and triggered a false alarm. It had been put on door with glue by "Senior Technician!" My husband screwed it on properly as the Tech should have done in the first place. I have to admit that since I wrote this letter, we have had several false alarms and Broadview has been very professional and quick with their responses. Am I satisfied with their services? Absolutely!
Not sure if my letter had anything to do with the positive change in their customer service, nevertheless, I am satisfied with them and do feel more safe and secure having their system in my home.
We sold home and because we signed 3 year contract, had to have alarm system transfered to new home. However, old home's now disconnected system is constantly beeping. At our new home, tech came out and took 8 hours to install system. Did not understand why it took so long since there was a system and panel already installed in the home.
We had a few false alarms at old home and I had called Brinks to find out why no one ever called us. Test was done over the phone. There was no problem with the system and rep apologized, although falling short of admitting someone at Brinks was not doing their job. Now at our new home, alarm was set off accidentally and we again received no call. I called Broadview and the rep did a test and informed me that something was wrong with system and we would be charged for service call if tech had to come to our home since we did not purchase a service plan. (Having worked for an alarm company, I know first hand that these extended service plans are just a way for companies to make more money off their customers and refuse to purchase any type of service plan from anyone). When I explained that this system had just been installed and I did not feel I should have to pay for something wrong with their system, she stated I should have been testing system and I should have purchased plan.
When I asked to speak to a manager, she stated they would only tell me the same thing she did and to read our contract! As far as I am concerned, this company is just out to make a buck and could care less about the safety of its customers. This is why they do not tell their customers that if someone were to cut phone lines or if power goes out, your system will not work! (Note from admin: All alarm systems come with a back up battery and will operate for a limited time in the event of a power failure) Furthermore, company will not even know your system has been disabled! How many people out there have exposed lines?
Broadview is not a company I would recommend to anyone who is looking for a monitored home security system unless you are prepared to live with a false sense of security. We are now looking forward to the day our contract expires but can't help but wonder if the constant beeping we heard at our old home is something we are going to hear once this contract is up. We have no doubt this is a ploy Broadview puts in their system to make its customers have to renew contract or pay more money to disable. We will now depend on and trust our neighbors, neighborhood watch program, and local police dept. to look out for our safety and the safety of our home.
Update:
Not long after I wrote this, a sensor installed on one of our sliding doors fell off and triggered a false alarm. It had been put on door with glue by "Senior Technician!" My husband screwed it on properly as the Tech should have done in the first place. I have to admit that since I wrote this letter, we have had several false alarms and Broadview has been very professional and quick with their responses. Am I satisfied with their services? Absolutely!
Not sure if my letter had anything to do with the positive change in their customer service, nevertheless, I am satisfied with them and do feel more safe and secure having their system in my home.