Recent Review For Broadview Home Security:
As of June 30, 2009, Brink's Home Security will officially be known as Broadview Security (You can read about the details here: Big changes at Brink's) Like Brink's, Broadview uses a sub-dealer program in areas where they have no corporate presence. This means that a local company will install and service your alarm, and Broadview will monitor it. Therefore the review listed here may not be for or against corporate Broadview, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding Broadview corporate, the local company who installed your system, or both.
Note: Reviews posted before June 30, 2009 can be found here:
Brink's Home Security Reviews
Note: Reviews posted before June 30, 2009 can be found here:
Brink's Home Security Reviews
Customer Review For Broadview Home Security (Con't):
Represent This Company?
Submit A Rebuttal
Submit A Rebuttal
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
More Home Security Resources On Alarm System Reviews.Com:
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Copyright 2006-2009 AlarmSystem Reviews.Com
I had home alarm service with Brinks for 3 years and one month when I was laid off due to the economic downturn.
When I called Brinks to cancel or postpone my service I was told I would have to pay for the remainder of the year. The original 3 year contract has an automatic rollover clause and as it was explained to me you must cancel your contract in writing. After lengthy discussions with the customer service representative, I asked to speak with a manager to try to get someone with a little more authority, who turned out to be a voice mailbox. I left an explanation of my situation and asked for a call back. I never heard anything back.
I did begin receiving invoices for $330, the cost of the remaining months on my rolled over contract. Three months later when I got another job, I called Brinks to re-connect my service and was told I would have to pay $90 for the last three months, plus late fees, plus a $75 re-connect fee. After more discussion with the customer service rep, I asked to speak with the Customer Service Manager. Again, I was politely transferred to the manager, who turned out to be another voice mailbox. Once again I left a message and asked for a return call and once again I never heard anything from Brinks.
The next thing I know I received a notice from a collection company with threats of reporting me to the credit agencies for non-payment. I don't understand why they would treat a loyal customer of three year the way they did.
Don't go with Brinks/Broadview, based on my experience, their customer service is lousy.
When I called Brinks to cancel or postpone my service I was told I would have to pay for the remainder of the year. The original 3 year contract has an automatic rollover clause and as it was explained to me you must cancel your contract in writing. After lengthy discussions with the customer service representative, I asked to speak with a manager to try to get someone with a little more authority, who turned out to be a voice mailbox. I left an explanation of my situation and asked for a call back. I never heard anything back.
I did begin receiving invoices for $330, the cost of the remaining months on my rolled over contract. Three months later when I got another job, I called Brinks to re-connect my service and was told I would have to pay $90 for the last three months, plus late fees, plus a $75 re-connect fee. After more discussion with the customer service rep, I asked to speak with the Customer Service Manager. Again, I was politely transferred to the manager, who turned out to be another voice mailbox. Once again I left a message and asked for a return call and once again I never heard anything from Brinks.
The next thing I know I received a notice from a collection company with threats of reporting me to the credit agencies for non-payment. I don't understand why they would treat a loyal customer of three year the way they did.
Don't go with Brinks/Broadview, based on my experience, their customer service is lousy.