Recent Review For Broadview Home Security:
As of June 30, 2009, Brink's Home Security will officially be known as Broadview Security (You can read about the details here: Big changes at Brink's) Like Brink's, Broadview uses a sub-dealer program in areas where they have no corporate presence. This means that a local company will install and service your alarm, and Broadview will monitor it. Therefore the review listed here may not be for or against corporate Broadview, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding Broadview corporate, the local company who installed your system, or both.
Note: Reviews posted before June 30, 2009 can be found here:
Brink's Home Security Reviews
Note: Reviews posted before June 30, 2009 can be found here:
Brink's Home Security Reviews
Customer Review For Broadview Home Security (Con't):
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Following a recent rise in home invasion burglaries in our area, I decided it was time to add a security system. I did a lot of research before choosing Broadview/Brinks for my home in Orange County, California. There were far too many poor reviews of ADT that I read. Honeywell, or their new identity had poor reviews too. So it came down to choosing between an independent that sold GE equipment or Broadview. Nearly 100% of the poor reviews of Brinks/Broadview involved independent dealers.
The independent dealer for GE Security that made the sales call to our house was nice, but not very enthusiastic. I got their quote and was ready to sign on, but wanted to have one other quote for comparison. The Broadview sales person that came to our house was a real nice young man who was very enthusiastic. He was able to price out our system while at the house rather than sending a quote after. The cost of ownership for 3 years was nearly the same, so I went with Broadview. What sold us was the idea of having professionals in the monitor/call centers that we know are trained, vs who knows who in the local offices. We could not be more pleased.
Two people came at 7 AM for installation. The last one left at 7:30 PM. They did a beautiful job. My house was built in 1961, and still only one window has an exposed wire and contact. The rest are totally flush. They were polite, and vacuumed behind themselves as they completed each area. They stayed until the system was tested and we had a good understanding of how to use it.
The following day, we noticed that although the alarm worked fine, and our DSL line for our computers worked fine, our home phones were not working. I called the 800 number on a Saturday and got a very pleasant and professional service rep. She put me on hold for a few minutes and said that someone would be coming by in 1-2 hours. They arrived on time and stayed 2 hours until they found the wiring problem. The rep would not leave until we tested our phones, computer, and alarm all at the same time.
Although on the pricier end, I would highly recommend Broadview/Brinks to any consumer who will be serviced and installed by Broadview's own people.
The independent dealer for GE Security that made the sales call to our house was nice, but not very enthusiastic. I got their quote and was ready to sign on, but wanted to have one other quote for comparison. The Broadview sales person that came to our house was a real nice young man who was very enthusiastic. He was able to price out our system while at the house rather than sending a quote after. The cost of ownership for 3 years was nearly the same, so I went with Broadview. What sold us was the idea of having professionals in the monitor/call centers that we know are trained, vs who knows who in the local offices. We could not be more pleased.
Two people came at 7 AM for installation. The last one left at 7:30 PM. They did a beautiful job. My house was built in 1961, and still only one window has an exposed wire and contact. The rest are totally flush. They were polite, and vacuumed behind themselves as they completed each area. They stayed until the system was tested and we had a good understanding of how to use it.
The following day, we noticed that although the alarm worked fine, and our DSL line for our computers worked fine, our home phones were not working. I called the 800 number on a Saturday and got a very pleasant and professional service rep. She put me on hold for a few minutes and said that someone would be coming by in 1-2 hours. They arrived on time and stayed 2 hours until they found the wiring problem. The rep would not leave until we tested our phones, computer, and alarm all at the same time.
Although on the pricier end, I would highly recommend Broadview/Brinks to any consumer who will be serviced and installed by Broadview's own people.