A few weeks ago my husband was laid off from a very WELL paying job which he had been employed with for over 10 years. We called Brinks to inform them of our new financial hardship and to see if we could suspend our service until he found another job. We had already turned off our home phone service since it was an extra expense that we just could no longer afford. We had also already worked out suspensions or financial hardship claims with all of our other creditors....credit cards, satellite, cell phone, mortgage, etc.....with no real difficulty. We were appalled after speaking with Brinks. They offer no hardship clause nor will they work with you if you need to cancel your service do to job loss. We were in the last 9 months of a 3 year contract which we had been paying on well and never really had any issues or complaints about. When we signed the contract 2.5 years earlier we fully expected to maintain the service for the duration of the contract, however due to mitigating and uncontrollable circumstances we could no longer afford the service. We are trying to be responsible Americans and do everything we can to pay our debts, however Brinks has been the MOST difficult and unrelenting company we have had to deal with! We were offered the following:
1. You may cancel your service and pay a cancellation fee of $30 x 9 months remaining on your contract.
2. You may subscribe to a different service which is $5 more per month and you must pay a $175+ dollar installation fee!
As you can imagine neither of these options were acceptable since they did not help us cut our monthly costs at all! We had no choice but to cancel service since we no longer had home phone service and are now being charged outrageous fees! We are currently in the process of contacting lawyers to mitigate the matter for us and even take this to court if necessary. I find it appalling that they can do this to their customers and get away with it when LARGE banks are helping people cut their mortgages and all of America is suffering right now. This company is only concerned about themselves and has NO RESPECT for their customers.....regardless of how long or how well you have been a customer to them.
1. You may cancel your service and pay a cancellation fee of $30 x 9 months remaining on your contract.
2. You may subscribe to a different service which is $5 more per month and you must pay a $175+ dollar installation fee!
As you can imagine neither of these options were acceptable since they did not help us cut our monthly costs at all! We had no choice but to cancel service since we no longer had home phone service and are now being charged outrageous fees! We are currently in the process of contacting lawyers to mitigate the matter for us and even take this to court if necessary. I find it appalling that they can do this to their customers and get away with it when LARGE banks are helping people cut their mortgages and all of America is suffering right now. This company is only concerned about themselves and has NO RESPECT for their customers.....regardless of how long or how well you have been a customer to them.
This Brink's Home Security customer review has been submitted anonymously by a present or former Brink's burglar alarms client. Please note that Brink's uses a sub-dealer program, which usually means that a local company will install and service your alarm, and Brinks will monitor it. So a review listed here may not be for or against corporate Brinks, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding Brinks corporate, or the local company who installed your system.
Review For: Brink's Home Security (Con't)
Recent Review For Brink's Alarms (Con't):
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
NOTE: If you are submitting a Brink's alarm review, please specify the local company that installed it, if applicable.
More Home Security Resources On Alarm System Reviews.Com:
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Copyright 2006-2009 Home Security