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This Brink's Home Security customer review has been submitted anonymously by a present or former Brink's burglar alarms client. Please note that Brink's uses a sub-dealer program, which usually means that a local company will install and service your alarm, and Brinks will monitor it. So a review listed here may not be for or against corporate Brinks, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding Brinks corporate, or the local company who installed your system.
NOTE: If you are submitting a Brink's alarm review, please specify the local company that installed it, if applicable.
NOTE: If you are submitting a Brink's alarm review, please specify the local company that installed it, if applicable.
Review For: Brink's Home Security (Con't)
Recent Review For Brink's Alarms (Con't):
This is the worst company we have ever dealt with. We are renting a condo from the condo owner, who already had the system installed, so all we had to do was activate the service for about $35/month. A mere six months later, I regret having flushed $35/month down the drain.
The system has 3 entry points plus a motion detector. They are only triggered if someone breaks into your house by opening (literally) a door or window. If they break glass and come in that way, the alarm will not go off, unless they are picked up by the motion detector. You can supposedly set the alarm at night while you are sleeping, by deactivating the motion detector. However, at no time was any Brinks employee ever able to explain how to do this, and, even if we could do it, the motion detector would be deactivated, meaning someone could break into your place by breaking glass and the alarm would not go off. Really, who ever heard of a burgler breaking and entering by properly opening a locked door or window from the outside?!
We have had numerous problems dealing with Brinks. They will never send a technician to our place to deal with any of our problems. Most recently we were told the reason was because we did not initially purchase an extended service plan. That was the first we had ever heard of any such extended service plan. The customer service representatives repeatedly give out incorrect information, so much so that you never get the same answer to a question from any two people, and they constantly blame each other for mistakes so that no one has to admit fault. Most recently we were literally locked out of our place for 5 hours because our alarm system was malfunction. After 10 phone calls to Brinks, who repeatedly insisted they were working on the issue, they finally just told us to tear the thing out of the wall as that was the only way to stop it. See above (no same answers from more than 1 person) - each time we talked to someone at Brinks they assured us that the incorrect information we were given by the last person was an error! After being told we could not be in the apartment, the last person we finally talked to told us we were supposed to be in the apartment all along.
I am still waiting for a manager to return my calls. I suspect that will not occur, as this is more of a social welfare system than an operating business. If you desire to feel safe and secure, seek out a more professional company.
Oh, and there are a billion other problems with this system. For example, you can program several different codes to turn the system on and off so that you can give out a different code to a third party rather than your own (for example to your building management). However, since Brinks doesn't track which codes were used to arm or disarm the system, this so-called feature defeats its purpose.
The system has 3 entry points plus a motion detector. They are only triggered if someone breaks into your house by opening (literally) a door or window. If they break glass and come in that way, the alarm will not go off, unless they are picked up by the motion detector. You can supposedly set the alarm at night while you are sleeping, by deactivating the motion detector. However, at no time was any Brinks employee ever able to explain how to do this, and, even if we could do it, the motion detector would be deactivated, meaning someone could break into your place by breaking glass and the alarm would not go off. Really, who ever heard of a burgler breaking and entering by properly opening a locked door or window from the outside?!
We have had numerous problems dealing with Brinks. They will never send a technician to our place to deal with any of our problems. Most recently we were told the reason was because we did not initially purchase an extended service plan. That was the first we had ever heard of any such extended service plan. The customer service representatives repeatedly give out incorrect information, so much so that you never get the same answer to a question from any two people, and they constantly blame each other for mistakes so that no one has to admit fault. Most recently we were literally locked out of our place for 5 hours because our alarm system was malfunction. After 10 phone calls to Brinks, who repeatedly insisted they were working on the issue, they finally just told us to tear the thing out of the wall as that was the only way to stop it. See above (no same answers from more than 1 person) - each time we talked to someone at Brinks they assured us that the incorrect information we were given by the last person was an error! After being told we could not be in the apartment, the last person we finally talked to told us we were supposed to be in the apartment all along.
I am still waiting for a manager to return my calls. I suspect that will not occur, as this is more of a social welfare system than an operating business. If you desire to feel safe and secure, seek out a more professional company.
Oh, and there are a billion other problems with this system. For example, you can program several different codes to turn the system on and off so that you can give out a different code to a third party rather than your own (for example to your building management). However, since Brinks doesn't track which codes were used to arm or disarm the system, this so-called feature defeats its purpose.
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