APX Employees Speak Out

"APX Alarm does not use SAI for monitoring any longer (they haven't done so for a few years), they primarily keep accounts in house monitored through their strategic partner Criticom, however if there is a surplus of accounts the account may possibly be monitored by Monitronics but still serviced by APX.

We apologize for any complaints regarding any Representatives who may have been misleading. I know that in the office I work in (our National Inside Sales office) that we take honesty very seriously, and if a representative is dishonest with our customers, he doesn't last long. Unfortunately by the nature of our business model, we send out thousands of representatives each year, these representatives all have FBI background & reference checks done to ensure that we filter out as many dishonest individuals as possible. However, every year we get a few representatives that give the company a bad name. We are always improving measures to prevent this, such as having a Pre-install & Post-install survey to insure quality. listen carefully on this survey they will remind you of the Agreement terms as well as the rates.

My experience with APX has continually shown that we really are concerned for the welfare of our customers. That is why we have live customer service & tech support 24 hours a day, 365 days a year, unlike other companies which are only open 9-5 weekdays.

On another note, our national response time and all round service are going to impress you regardless of a previous company you've had service with.

Please if you have any problems with your service or with the integrity of your representative call 1-800-216-5232 to file a complaint. Our ability to monitor these representatives can be limited at times and our best solution to dealing with this is YOU the customer. I can assure you that if you contact us we will do everything within our power to insure that any wrong has been righted and that any representative that has been dishonest or misleading will be punished accordingly.

One final comment, please realize that any business on a national level is going to have a complaints. APX is constantly improving it's quality control (re: our representatives) and if it is any consolation, we have fired any representatives who have been warned and refused to uphold our standard of integrity.

To potential customer's reading this, realize that for every customer that does have a complaint there are hundreds if not thousands of customers who are very very satisfied with APX we get letters, calls, emails every day with customer who are very happy with their system. Unfortunately (with few exceptions), most people do not post on review websites unless they've had a problem. You will find this to be the case with almost anything you look up. The fact is if you are unhappy you will go out of your way to let everyone know about it, but if you are happy you may tell only a few people".
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"I am a tech for APX, and I have a few things I'd like to say to all the people unhappy with their system.

True we knock door to door and give you a strong pitch, but what would you have us do? We are gaining knowledge in good business and success, and possibly going on to lead bigger and better companies that the average joe could never learn from books or television.

Our aim isn't to scam people or ensnare them. Our aim is to protect you, your family, and your home. We can't do this for free, and it's not an evil business. I have no parents, and my oldest sister is married and gone. I have a 14 year old little sister I take care of by myself and I'm only 19. My story is pretty messed up, but apx gave me a job when there were none out there, and thanx to them I'll be bringing enough money home to take care of my little family.

If you feel you've been ripped off, or you are looking for knowledge before you buy, just think about the future and how things are going and when a desperate or plain ***hole person comes to break into your family's safe home who's going to stop them???? You? Your little sister alone at home? Your neighbors? We stop them everytime! We never just forced you to sign, you had a choice. If you thought about it and regretted it, next time put a bat by your door and cross your fingers it's not you next, cause thats the next best thing. Our company has some of the hardest workers out there. Most are young, but I have seen boys become men, girls become strong women and families feel safe".
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"I used to be a salesmen for APX Alarm. It sounded like a great summer job that help potential for big $$$ for me if I could be an effective salesman.

I sold an account on my first day...beginner's luck! I sold an account on my second day! Wow! My summer was getting off to a great start. However.....

I am a very honest person and so I started to wonder if what I was selling to other people was something that I would buy myself if I were a homeowner. I did some investigating and comparing prices and companies online...which has led me to this site.

The contracts I was selling were at a 'discounted' rate of $44.99 a month for a contract length of "just 60 months" (5 YEARS)! APX did have good equipment and good monitoring (as of this year, 2008 they are monitoring their own accounts) but I decided that I can no longer sell something that I would not buy myself. This is mainly because of the price of their monitoring. APX offers to give you a free system and install it at no charge but you end up paying out the nose because of the monitoring.

I quit working for APX and I am looking for a new job for a company that offers high quality monitoring at a more competitive monitoring rate. I am very interested in some of these $8 and $9 dollar a month monitoring services. If any of you use these services could you please let me know how you have liked their monitoring and equipment ect.

I know I can sell security systems and I believe that it is important for families to protect their homes and their loved ones from break-in, fire, and medical emergencies..I would love to help people to that but I refuse to rip anyone off in the process. If any off you have any recomendations of companies I should investigate or apply to please let me know. I want to work for a company where I can be completely honest with my costomers and sell my product with confidence because I know it is the best quality at the best price! Please send me an e-mail!" kow05001@byui.edu
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"I've been employed with APX Alarm as a service technician for over a year. I've been very satisfied with the company, they've been growing very rapidly and I've seen some very positive changes.

I realize that some customers have had issues with promises made by sales reps but I've experienced first hand that APX does make a strong effort to correct any issues that customers may have. The company was recently awarded an award from JD Powers & Associates for their customer service center. I'm currently on military leave and the company is still continuing to provide health benefits at no charge to my wife. I am a very satisfied employee and would recommend APX to anyone".
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"I hear many sales reps and customers that have concerns with paying a higher monitoring rate. I have found that with few exceptions, you pay for what you get.

I have an Apx alarm system in my home and have worked for the company for several years. The concept of getting equipment for "FREE", and then paying for the equipment is not a new one. For those that have ever recieved a free cell phone, this should be a familiar concept. I like the idea, and for most homeowners, simply writing a check for an alarm system is difficult. A quality system with superior monitoring at a fair price is appealing. I don't know that I would want to trust a company offering 8 dollars a month for service. I understand the costs associated with setting up and maintaining monitoring of ones home, and an 8 dollar plan doesn't make sense".