Recent Customer Reviews For APX Alarms:
APX Alarms have been in business since 1999, with clients nationwide. APX will install your alarm, but your monitoring will be provided by Security Associates International (www.sai-inc.com), who operate two monitoring centers in the U.S. (Pompano, FL, and Arlington Heights, IL). Please remember that APX Alarms has thousands of other clients that may (or may not) be happy with their service, and this review is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language.
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APX Alarm is actually a good alarm company. All customers of APX alarm who are upset with it or say the sale rep lied to them: They should have read the contract because it mentions everything they need to know.
If the sales rep then says a part of the contract does not apply to them then the sales rep should be liable for that. APX had a warranty on all of their equipment for life. IF it is found faulty they will replace the sensor for free. The only shady thing about apex is they have thousands of accounts that they monitor and supply tech support for. Because they have so many accounts they sold some of their accounts to other companies such as SAI. SAI as most will know who are controled by them know that they have horrible customer service. They will put customers on hold sometimes for more than 40 minutes. APX has greaty regreted selling accounts to this customer for this reason. The only thing i suggest is to contact or somehow add to the contract that only APX alarm can own your account and that they wont be allowed to sell it to any other company.
One last note: IF you sign with apx alarm and don't cancel before the 3 days and then decide to cancel, you pay the pay off amount (which is what you would pay normally if you kept the system), so you might as well keep it or find someone else to take over the contract.
If the sales rep then says a part of the contract does not apply to them then the sales rep should be liable for that. APX had a warranty on all of their equipment for life. IF it is found faulty they will replace the sensor for free. The only shady thing about apex is they have thousands of accounts that they monitor and supply tech support for. Because they have so many accounts they sold some of their accounts to other companies such as SAI. SAI as most will know who are controled by them know that they have horrible customer service. They will put customers on hold sometimes for more than 40 minutes. APX has greaty regreted selling accounts to this customer for this reason. The only thing i suggest is to contact or somehow add to the contract that only APX alarm can own your account and that they wont be allowed to sell it to any other company.
One last note: IF you sign with apx alarm and don't cancel before the 3 days and then decide to cancel, you pay the pay off amount (which is what you would pay normally if you kept the system), so you might as well keep it or find someone else to take over the contract.
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