Recent Customer Reviews For APX Alarms:
APX Alarms have been in business since 1999, with clients nationwide. APX will install your alarm, but your monitoring will be provided by Security Associates International (www.sai-inc.com), who operate two monitoring centers in the U.S. (Pompano, FL, and Arlington Heights, IL). Please remember that APX Alarms has thousands of other clients that may (or may not) be happy with their service, and this review is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language.
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Customer Review For APX Alarms (Con't):
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I recently had APX come to my door. I didn't have wireless phone contact with my previous system , so I decided to go with APX.
They claimed to put in a new system with a thermal/ motion detector as well as replacing my old system with "new high tech" wireless solutions. NOT!!! They never even replaced the batteries , let alone the door contacts. They took my old 40# motion detector and moved it to a new location rather than replace it with the " new high tech one" which wouldn't detect my cat. When I contacted my old carrier to disconnect , I got a rude awakening. The "high tech" device that was supposed to be installed doesn't even exist.
My APX contract stated I had 3 business days to cancel. I then discovered that , at least in Missouri, they can't do a same day install , they are required to wait for the 3 day period in order for the contract to be valid.
My previous alarm company has been great over the last 6 years and the wireless coverage, preventing phone loss from disabling my system was my only reason for switching. JOILA , everyone has the same technology , my old carrier is upgrading my system for less and I know I have police response with a locally recognized carrier (they have responded in the past).
Beware of APX , no company with any ethics would do the install with a null and void contract if they were legitimate and cared about you. I am now taking every action (weblogs, BBB, etc.) to make sure that no one else makes the same mistake that I did. I am in the process of contacting the president of the company and expressing my dissatisfaction with his poorly managed customer service dept. I am in the military and can get out of the contract, but for those who cannot, I am sorry. Choose any other system other than APX Alarm!!!
*Update (Added Sept 20/08):
While an attempt by APX was made to keep the equipment installed and keep me as a customer, once I was lied to, that wasn't an option in my mind. I went back to my old company and got exactly what I needed with no questions.
They claimed to put in a new system with a thermal/ motion detector as well as replacing my old system with "new high tech" wireless solutions. NOT!!! They never even replaced the batteries , let alone the door contacts. They took my old 40# motion detector and moved it to a new location rather than replace it with the " new high tech one" which wouldn't detect my cat. When I contacted my old carrier to disconnect , I got a rude awakening. The "high tech" device that was supposed to be installed doesn't even exist.
My APX contract stated I had 3 business days to cancel. I then discovered that , at least in Missouri, they can't do a same day install , they are required to wait for the 3 day period in order for the contract to be valid.
My previous alarm company has been great over the last 6 years and the wireless coverage, preventing phone loss from disabling my system was my only reason for switching. JOILA , everyone has the same technology , my old carrier is upgrading my system for less and I know I have police response with a locally recognized carrier (they have responded in the past).
Beware of APX , no company with any ethics would do the install with a null and void contract if they were legitimate and cared about you. I am now taking every action (weblogs, BBB, etc.) to make sure that no one else makes the same mistake that I did. I am in the process of contacting the president of the company and expressing my dissatisfaction with his poorly managed customer service dept. I am in the military and can get out of the contract, but for those who cannot, I am sorry. Choose any other system other than APX Alarm!!!
*Update (Added Sept 20/08):
While an attempt by APX was made to keep the equipment installed and keep me as a customer, once I was lied to, that wasn't an option in my mind. I went back to my old company and got exactly what I needed with no questions.
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