AMP (Alarm Monitoring Protection) Customer Reviews

(Added Aug 4/10) I would not advise anyone to use this alarm company!!!!!!!! They are dishonest and only care about making a sale. My 75 year old grandmother was convinced by a (AMP) salesman to open a contract for security even though she was already in a 60 month contract with APX/Monitronics. He told her nothing would change and that her current contract would switch over well in a perfect world that would be true. In a months time she was being charged twice on her bank account one for Vector (i.e. for the monitoring) and the other for APX. It took for me to make many phone calls to AMP to have her released from the new contract and the customer service rep himself stated the salesman should not have started a new contract with her. After many faxes, calls, and emails AMP finally cancelled the contract and sent out a technician to remove the equipment. The sales reps are very agressive. One actually came to my own home which is monitored by ADT (whom I love by the way) and would not take no for an answer. I literally had to slam my door in his face to get him to walk off my porch. My poor grandmother probably said yes just to get rid of him the day he came. They prey on elderly and naive people who dont know the rules of having a security alarm.

(Added June 2/10) I like Guardian but not AMP. The sales person sold a dream that fire and police was included and it wasn't. They just tell you things just to get you to sign up, but when my certificate came fire wasn't checked off. So my insurance company only gave me 5% off. Also, make sure you look at the 3 business days to cancel or you will be locked in for 5 years and that is what they leave out.

(Added May 18/10) I, too, got suckered by AMP. They came to my door and told me they were there to upgrade my present system (their shirt logos said "Honeywell", which is the brand I had). Once inside, they said my alarm would go directly to the police station instead of a central monitoring company (a lie). After a high pressure run-around I found myself locked into a new five-year contract. The worst part is, I don't consider myself a stupid person, but they took advantage of me. The system works, and Guardian, the monitoring company, has been decent. But the one time I called the local AMP for a minor service issue I was blown off. If these people come to your door, don't even talk to them.

(Added July 2/09) I got suckered into "upgrading" my current alarm system with a free, promotional, GSM-based system....(read the whole review)

(Added Dec 20/08) I work for Vector and the AMP dealer was a new company up and coming and was selling system after system without due regard. I have personally worked on the AMP accounts and none of the customers are happy with them. However, they pay us to monitor your account but on the contract end Vector can not legally honor what previous agreement you had with AMP, as we were not there to hear what was said. So don't come down hard on Vector because they won't give you something for free that was promised by a different company.

(Added Aug 9/08) LOVE the customer service and quality of work that this local company has to offer. I have had terrible experiences with 2 large, national companies in the past. AMP Alarms was recommended to me by a friend and I really had nothing to lose by switching my service. My motion sensor didn't seem to be working so I called and the had a service guy out the SAME day. Turns out it was working but the light had been turned off to save the battery. They didn't even charge me for the service call! The response time for monitoring is faster than I ever experienced with the other companies and the best part is I pay $10.00/ month less than I did with the big guys! Thanks AMP Alarms.