(Added Sept 25/10) (Updated Jan 3/11) I am so disgusted with ADT right now, if I would have been notified that they merged with Brinks/Broadview I would have found a new company earlier.  This morning our alarm starts beeping at 5 am saying that we have a communication problem.  They will send someone out on Thursday, excuse me no I want this fixed now.  So now they tell us switching phone providers has caused this problem, we switched 6 months ago and we are just getting notified now that it is not working, so apparently it has not been communicating with them for 6 months and I have been paying.  I asked that they tell me when the last time I activated my system?  They could not tell me that, only the last time it went off.  Okay so if you are monitoring my home, why would you not call and tell me that the system is not communicating.  Been a customer for 13 years and I now do not feel safe in my home because they are not monitoring it the way it needs to be monitored.  Thank god I put my own camera systems in and not their camera system.  I just wasted $240 on something that was not working, and now they want to bill me $90 to come out and fix this.  Company is a bunch of crap.  They are out to make money not help you feel safe. Update: No the issue was never resolved, we switched alarm companies.  I would never tell anyone to go with ADT ever.  They billed us every month for a service they were not providing and then on top of it billed us to have a guy come out and fix it.  They got 6 months worth of payments that they never gave us the service we paid for.  Never again would I ever go back to this company.  Our new company has been wonderful, if they thought there was a problem they called us and came out to fix it on the same day.  ADT would have never done that.

(Added Jan 9/10) (Updated May 10/10) I called the ADT regional customer service center shortly before Christmas to have the security system repaired in my home as I kept geting fault codes the wouldn't reset. I was given a refrence number and told that a local technician would come to my home the following morning....that was almost three weeks ago!  I am not impressed with the level of service.... Update: To date the system has not been repaired, and I have had no further contact with ADT (what a bunch of losers that company is).  I would never do business with them again!

(Added Dec 4/09) (Updated Feb 24/10) I am leaving ADT because they have cost in false alarms fees for the last time.  The alarm went off I turned it off...but the police were still called...I called and asked them to turn back the police.  They asked me for my code - I couldn't remember exactly and gave them my code  - I knew it was either code100, 101, 102 etc...it had been 7 years...anyhow I gave them the right code.  they then asked for the code AGAIN...I went through the same exercise and they said that wasn't good enough.  THEY WOULD NOT CALL OFF THE POLICE.  I end up with a 100 dollar fine and they will not reimburse me.  Therefore they will lose the future stream of income ~500 dollars per year for the next 20-30 years.  Not good business sense and horrible arrogant customer service. Update: The only update is that I have found a better alarm service. They actually care about what I have to say.  I will never go back to ADT.

(Added Dec 4/09) (Updated Mar 15/10) Customer Service is TERRIBLE.  I had a "first call" appointment scheduled from 8:00 - 9:00 am today.  At 9:00 am I called ADT to find out why the technician had not shown up on time just to discover that they double booked thier "first call" appointments.  No, first call appointments mean that you are the FIRST appointment for that day.  I took off work (my work day starts at 6:30 am) to wait for the 8:00 am appointment.  Its 10:17 am and no one has shown up yet.  Thats 1/2 day of time off and is unacceptable.  Oh, and the best part, they still want to charge me the $25 service charge fee for the technician to come to my house 3 hours late.  What choice do I have but to pay it?  Well, come 4 more months I will have a choice, to not continue service with ADT and I will go with the different service company. Update: Customer service finally responded positively offering a full apology and two free months of service.  It doesn't mean that I'm happy with ADT, especially after the rate increase in the middle of my contract period, but I do appreciate their attempt to make the situation right.

(Added Nov 16/09) (Updated Feb 23/10) We had initially attempted to sign up directly with ADT but having just moved....(read the whole review)

(Added Oct 6/09) (Updated Oct 7/09, Oct 14/09) On September 16, 2009, someone removed the flood lights from the front of my house and shattered the globes and lights on my....(read the whole review)

(Added Sept 18/09) (Updated Jan 22/10) We have had ADT since June 2006 and have had a very good experience with it all around....(read the whole review)

(Added Sept 9/09) (Updated Nov 2/09) This review is for ADT the company.  I cancelled my contract within....(read the whole review)

(Added Aug 24/09) (Updated Jan 22/10) Several months after install, master console started reporting sensor failures.  Replaced....(read the whole review)

(Added June 1/09) (Updated Oct 15/09) I have had it with ADT.  Their incompetency, both in the billing and....(read the whole review)

(Added May 25/09) (Updated May 27/09) I am a property manager in orlando Florida and we manage 50 homes with ADT alarm system....(read the whole review)

(Added May 15/09) (Updated Sept 1/09) I have had ADT for a few years now.  I wish I could get rid of them, but I cannot afford to pay the contract termination fee. What I am about to write is completely true....(read the whole review)

(Added April 23/09) (Updated Aug 12/09) We had ADT for 10 years. On August 14, 2008, a fire destroyed our house. While the ADT hourse alarm went off, our system never contacted Central Station (even though Central Station called the house five days prior to the fire to let us know that one door sensor was not working!), and thus the fire department was never called by ADT. ADT claims no liability. Update: Our house has been rebuilt and we switched to Guardian.

(Added April 1/09) (Updated June 26/09) I had a horrible experience with ADT!!!!  After A local sales rep. wasted nearly....(read the whole review)

(Added Mar 31/09) (Updated June 26/09) I have had ADT for 18 months.  If you call for service help, the people do not have a clue on how to help you....(read the whole review)

(Added Mar 6/09) (Updated May 27/09) I purchased my original ADT system in 1996 and was very happy with it.  In 2002, I upgraded to....(read the whole review)

(Added Feb 16/09) (Updated May 27/09) ADT is my second alarm company and they are terrible....(read the whole review)