Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I've been ADT customer for a little over a year and I strongly regret that I've not chosen another company. Although, they've been very prompt to inform me that alarm had gone off in my house, their "patrol officer" service had always been a total joke. Yesterday, I happened to be a victim of the burglary attempt and the intruder tried to get into my house through patio doors which face the backyard. When ADT rep called me about the alarm event they told me exactly which door sensor was triggered. They asked if I'd like their patrol officer to come out and I said yes hoping that he'd report back to me and call police. Funny enough, not only I never heard back from ADT but it was my husband who called police once he got home 2 hours later and saw what the robbers did to our patio doors. ADT patrol officer NEVER went into my backyard to check out the situation although he knew where exactly the alarm was triggered. What kind of service is that? What if I was out of town and didn't have any relatives to check on the house? I'm so pissed about this! What a fraud. They don't mind charging me $55 each month for the alarm system but they don't want to deliver the service. And when I call to complain, they tell me it's their company's policy not to go to people's backyards which would make sense if the thief was trying to get into the house from the front door and that's where they got alarm signal from but when they know it's the backdoor why wouldn't ADT officer go check it out? Some manager was trying to tell me that each house is different in the country, but hey, I'm in Vegas and all houses are cookie cutter here. Any person who lives here long enough knows that patio doors are typically in the back of the house. It's not like ADT officer is flying out from another state or city to check on my house. Oh, and here's the highlight: they asked me if I'd be interested to PURCHASE a lockbox from them to store my keys so that they could have access to the backyard gate. Seriously?