Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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Our system was installed by ADT in Oct 09 and it's now March. ADT does not follow their contract agreement for billing.
We've contacted ADT multiple times through letters to resolve billing errors and they haven't responded once. Not even a phone call. ADT could truly care less about customer concerns. The representative today assured me that ADT has responded to our concerns because they write "Notes" in their system each time they receive a letter or phone call.
ADT is a shambles in their billing - there's no way I'll trust my family's security with a company that can't even pick up the phone. The ADT mantra is "the system is being monitored" but when your billing isn't correct after multiple months, it's time to cancel.
Update:
My original problem with ADT has ended because I retained a lawyer to assist me in cancelling the contract. ADT made no attempt to resolve billing errors, even after I sent them multiple letters. ADT never contacted me in writing or by phone.
I do not recommend ADT Security to anyone and will never, ever use or recommend their service in the future. I do recommend contacting a lawyer to anyone having similar problems with their alarm company.
We've contacted ADT multiple times through letters to resolve billing errors and they haven't responded once. Not even a phone call. ADT could truly care less about customer concerns. The representative today assured me that ADT has responded to our concerns because they write "Notes" in their system each time they receive a letter or phone call.
ADT is a shambles in their billing - there's no way I'll trust my family's security with a company that can't even pick up the phone. The ADT mantra is "the system is being monitored" but when your billing isn't correct after multiple months, it's time to cancel.
Update:
My original problem with ADT has ended because I retained a lawyer to assist me in cancelling the contract. ADT made no attempt to resolve billing errors, even after I sent them multiple letters. ADT never contacted me in writing or by phone.
I do not recommend ADT Security to anyone and will never, ever use or recommend their service in the future. I do recommend contacting a lawyer to anyone having similar problems with their alarm company.
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