Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
Recent Review For ADT Security:
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
Back To: ADT Reviews
More Home Security Resources On Alarm System Reviews.Com:
I have been an ADT customer for 4 years and due to moving overseas I called to cancel my service today.
It took over 30 minutes on a constant advertisement before I got through to a customer service representative. When I got one I explained that I would be moving overseas and needed to cancel my service next week. The woman said just one minute and put me on hold for another 10 minutes before a different representative got on the line and started talking to me like I was a new caller. This second representative did not want to give me her name but after I insisted I was reluctantly told "Kim" (which I doubt is her real name).
After explaining that I wanted to cancel my service she stated it would take 30 days to do this. I insisted there is no such requirement on my contract. Kim then put me on hold without waiting for a response from me. I felt fortunate that she came back after 5 minutes and said that they would cancel it next week as requested and provide a refund since services had already been billed to my credit card. I requested some confirmation of this either via a letter or e-mail and Kim stated that ADT does not provide either of these. I have to take her word that it is being done.
So I will have to wait and see if I will have to go after ADT for the payment made and if things are properly canceled so they don't bill me again.
I had no problem with ADT when I was a customer but if this is the service I get when canceling I will not be returning to ADT in the future.
It took over 30 minutes on a constant advertisement before I got through to a customer service representative. When I got one I explained that I would be moving overseas and needed to cancel my service next week. The woman said just one minute and put me on hold for another 10 minutes before a different representative got on the line and started talking to me like I was a new caller. This second representative did not want to give me her name but after I insisted I was reluctantly told "Kim" (which I doubt is her real name).
After explaining that I wanted to cancel my service she stated it would take 30 days to do this. I insisted there is no such requirement on my contract. Kim then put me on hold without waiting for a response from me. I felt fortunate that she came back after 5 minutes and said that they would cancel it next week as requested and provide a refund since services had already been billed to my credit card. I requested some confirmation of this either via a letter or e-mail and Kim stated that ADT does not provide either of these. I have to take her word that it is being done.
So I will have to wait and see if I will have to go after ADT for the payment made and if things are properly canceled so they don't bill me again.
I had no problem with ADT when I was a customer but if this is the service I get when canceling I will not be returning to ADT in the future.
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Contact Us Sitemap Privacy Policy
Copyright 2006-2010 Home Security
Contact Us Sitemap Privacy Policy
Copyright 2006-2010 Home Security