Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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My horror story continues-with no end in sight!
ADT contacted me to have an alarm system installed. Being in the military and a member of USAA-they offered me this smoking deal that I could not say no to! Well, needless to say the billing came through at something completely different. When you contact ADT, they state that you have to contact the local office. When you do that, they state that they ackowledge that the billing is incorrect, but it is corporate ADT that is actually doing the billing.
By the time you get someone back on the line at ADT, they put you through HOURS and HOURS of run around to just tell you that there is nothing that they are going to do to assist you. Then, following the proper chain of command, I ask to speak to a supervisor and they transfer me to someone who I later find out is just another Representative. By the time that you get to a true Supervisor, I left 11 seperate messages for and never received one, not one response.
So at that point, I do some online research and find out that the President of ADT is John Koch, I send him an email. Four pages worth to be exact expaining the true nightmare this has become. He did not respond, but someone from ADT actually did finally call me back. What was the outcome--dear Mr. Customer we need you to go to your bank and get letters and statements saying that we were the ones that actually billed you.
My drama continues, and needless to say-the ADT run araound is truly second to nothing I have ever scene before.
They state that the goverment has red tape-ADT you certainly take the cake there!
ADT contacted me to have an alarm system installed. Being in the military and a member of USAA-they offered me this smoking deal that I could not say no to! Well, needless to say the billing came through at something completely different. When you contact ADT, they state that you have to contact the local office. When you do that, they state that they ackowledge that the billing is incorrect, but it is corporate ADT that is actually doing the billing.
By the time you get someone back on the line at ADT, they put you through HOURS and HOURS of run around to just tell you that there is nothing that they are going to do to assist you. Then, following the proper chain of command, I ask to speak to a supervisor and they transfer me to someone who I later find out is just another Representative. By the time that you get to a true Supervisor, I left 11 seperate messages for and never received one, not one response.
So at that point, I do some online research and find out that the President of ADT is John Koch, I send him an email. Four pages worth to be exact expaining the true nightmare this has become. He did not respond, but someone from ADT actually did finally call me back. What was the outcome--dear Mr. Customer we need you to go to your bank and get letters and statements saying that we were the ones that actually billed you.
My drama continues, and needless to say-the ADT run araound is truly second to nothing I have ever scene before.
They state that the goverment has red tape-ADT you certainly take the cake there!
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