Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We got ADT about 8 years ago at the insistence of our insurance company. We never wanted an alarm system at all, but what can you do?
Anyway, the system worked ok for the first 3 years or so, I guess. We have never used the burglar alarm because our house is never empty, and we have 3 dogs so I can't really give an informed review of that aspect of the system.
The real scam is the batteries in the smoke detectors. For the first 3 years we never had a problem with them and we had been told by the installation company that we would need to replace all the batteries at once in about 3 years, and that when they started to fail the system would let us know. It did, so we got a guy out and he replaced all the batteries and we assumed that we would be good for another 3 years or so. And then began a 5 year nightmare with the ADT company.
Ever since that second battery installation we have had CONSTANT flat battery alerts on the system. Every damn month another one goes out. And ADT calls us when the batteries are flat but for some reason they invariably call us at 3 am. For a flat battery!! They literally wake us up about once a month to tell us that a battery in our f$%&*ing smoke alarms is flat. And the batteries themselves are ruinously expensive.
Every time we have tried to address this issue with the company we have been goven the right royal run-around. Person A will say that they cant fix our problem and transfer us to person B but no one tells person B what the issue is nor even what customer hes talking to so you end up having to explain the whole problem 88 gazillion times.
Anyway, the system worked ok for the first 3 years or so, I guess. We have never used the burglar alarm because our house is never empty, and we have 3 dogs so I can't really give an informed review of that aspect of the system.
The real scam is the batteries in the smoke detectors. For the first 3 years we never had a problem with them and we had been told by the installation company that we would need to replace all the batteries at once in about 3 years, and that when they started to fail the system would let us know. It did, so we got a guy out and he replaced all the batteries and we assumed that we would be good for another 3 years or so. And then began a 5 year nightmare with the ADT company.
Ever since that second battery installation we have had CONSTANT flat battery alerts on the system. Every damn month another one goes out. And ADT calls us when the batteries are flat but for some reason they invariably call us at 3 am. For a flat battery!! They literally wake us up about once a month to tell us that a battery in our f$%&*ing smoke alarms is flat. And the batteries themselves are ruinously expensive.
Every time we have tried to address this issue with the company we have been goven the right royal run-around. Person A will say that they cant fix our problem and transfer us to person B but no one tells person B what the issue is nor even what customer hes talking to so you end up having to explain the whole problem 88 gazillion times.
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