Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I was being solicited by Pinnacle to change my service from ADT to a completely wireless system. The cost would be an additional $11 a month compared to ADT.
So I decided to research wireless vs. wired and found all the reasons why hardwired is preferred. But I wanted to look at reviews for companies and started reading them re ADT. I have to say I was surprised by all the negative reviews of ADT service. I have been with the company for about 6 years, 5 years at our prior home, and 5 years at our home before that, and have always had very good service. Our system was already installed when we moved in and we had it upgraded a year later with additional door sensors to cover every possible opening. It actually works too well sometimes because we have accidentally tripped it a number of times.
They always call and go down the list and have sent the authorities out on a few occasions when we failed to get the calls through our own fault not the company because they have always left messages that they called. When our back up battery was failing, I contacted them and they immediately sent out a technician to install it which was included in our service. The technicians have always been polite and he even tested it for me and gave me an opportunity to ask questions about the system and reviewed with me how to get the most out of my system.
I just felt compelled to write this because I really do rely on people's reviews and I know sometimes only the people who have bad experiences take the time to write a review.
Update:
I had a positive review and they have continued to maintain a good level of service.
So I decided to research wireless vs. wired and found all the reasons why hardwired is preferred. But I wanted to look at reviews for companies and started reading them re ADT. I have to say I was surprised by all the negative reviews of ADT service. I have been with the company for about 6 years, 5 years at our prior home, and 5 years at our home before that, and have always had very good service. Our system was already installed when we moved in and we had it upgraded a year later with additional door sensors to cover every possible opening. It actually works too well sometimes because we have accidentally tripped it a number of times.
They always call and go down the list and have sent the authorities out on a few occasions when we failed to get the calls through our own fault not the company because they have always left messages that they called. When our back up battery was failing, I contacted them and they immediately sent out a technician to install it which was included in our service. The technicians have always been polite and he even tested it for me and gave me an opportunity to ask questions about the system and reviewed with me how to get the most out of my system.
I just felt compelled to write this because I really do rely on people's reviews and I know sometimes only the people who have bad experiences take the time to write a review.
Update:
I had a positive review and they have continued to maintain a good level of service.
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