Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I recently purchased a security/survelliance system and was very pleased.
I decided that I would like to include a key fob for my alarm plus additional cameras. I called and set up an appointment with the sales rep and to my surprise he stood me up. I called the next day and set up a another appointement and I was stood up again. I was very dissapointed with this. I feel like after the company received the contract they didn't care about any additional concerns.
I called customer service and they called the district manager and he had the sales manager to give me a call and he did. The sales manager had another rep to set up an appointment with me and she did. Prior to her arrival, she gave me a phone call and gave me quotes for an upgraded system and quoted a price that I was not pleased with. She had this attitude that gave me the feeling that she was doing me a favor for even calling or taking the appointment. This is the short version of what really happened.
It started from a customer being very pleased and later very upset. The whole Lafayette company seems to need a class in customer relations. This is horrible and I was warned of this prior to using this company. I did not believe the story because the company was recommended to me from my boss (Now I do).
I must say that the young man ******* who was the sales rep was a very very nice young man. His demeanor was more pleasant than some of the others.
The problem with him is he does not follow up.
I decided that I would like to include a key fob for my alarm plus additional cameras. I called and set up an appointment with the sales rep and to my surprise he stood me up. I called the next day and set up a another appointement and I was stood up again. I was very dissapointed with this. I feel like after the company received the contract they didn't care about any additional concerns.
I called customer service and they called the district manager and he had the sales manager to give me a call and he did. The sales manager had another rep to set up an appointment with me and she did. Prior to her arrival, she gave me a phone call and gave me quotes for an upgraded system and quoted a price that I was not pleased with. She had this attitude that gave me the feeling that she was doing me a favor for even calling or taking the appointment. This is the short version of what really happened.
It started from a customer being very pleased and later very upset. The whole Lafayette company seems to need a class in customer relations. This is horrible and I was warned of this prior to using this company. I did not believe the story because the company was recommended to me from my boss (Now I do).
I must say that the young man ******* who was the sales rep was a very very nice young man. His demeanor was more pleasant than some of the others.
The problem with him is he does not follow up.
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