Review For: ADT Security Services
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ADT is a horrible company to be with.
They rip off their customers. They do not value their business. Just because they have an attitude that we are BIG and we have over 7 million customers, so why bother trying to make a few thousands happy. We had a problem with one of the window contacts not too long after the system was installed and I called customer service. They were very unwilling to help. All they said was it would cost $180 for the tech to come out to look at it and more charges to fix it. I asked if I could be helped to figure out which contact was bad over the phone and adjust it and they were very rude and obviously did not help.
I cancelled the service on the day my contract was over!!! And I heard that they bought Brinks!!! So beware of the customer service. Oh and our alarm was tripped a couple of times and NO one called or showed up and when I called they said they wait for a certain amount of time before they conclude the trigger not false. The next time my alarm was set off (by the faulty contact), I let the alarm go on for over three minutes...NO ONE called no one came to protect my family. They could not explain why that happened. You be the judge!
In my opinion, small companies that are local are better to work with. There are many other companies that are independant and set up your system but then they turn around and sell your contract to ADT.
So do your homework and if I were you, I'd stay away from anything that is affiliated with ADT.
They rip off their customers. They do not value their business. Just because they have an attitude that we are BIG and we have over 7 million customers, so why bother trying to make a few thousands happy. We had a problem with one of the window contacts not too long after the system was installed and I called customer service. They were very unwilling to help. All they said was it would cost $180 for the tech to come out to look at it and more charges to fix it. I asked if I could be helped to figure out which contact was bad over the phone and adjust it and they were very rude and obviously did not help.
I cancelled the service on the day my contract was over!!! And I heard that they bought Brinks!!! So beware of the customer service. Oh and our alarm was tripped a couple of times and NO one called or showed up and when I called they said they wait for a certain amount of time before they conclude the trigger not false. The next time my alarm was set off (by the faulty contact), I let the alarm go on for over three minutes...NO ONE called no one came to protect my family. They could not explain why that happened. You be the judge!
In my opinion, small companies that are local are better to work with. There are many other companies that are independant and set up your system but then they turn around and sell your contract to ADT.
So do your homework and if I were you, I'd stay away from anything that is affiliated with ADT.
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
