Review For: ADT Security Services
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I called ADT to install a security system in my business. Their security specialist missed an area where some one could have broken in stole items in my office and left the premises without even setting the alarm system off.
After the area was hit hard by office break-ins, I called ADT for take care of the area of vulnerability. They schedule appointment 3-days away, the sales rep showed up two hours later to pickup a check. The install guy was two hours late, and came with the wrong equipment. He spent the entire time on the phone having someone navigate over the phone how to install the additional sensor.
9 months later, ADT call me, saying they couldn't communicate with my security system. I was hot, had been paying them for 9-months as my system was not evening hooked up right. They offer to discount my monitoring cost to offset.
Two months later, I called the local police department and explained to them, I wanted to test my security system. They sent an officer over; we set off the alarm and after 8-mins neither the police department nor myself was called. After the office left, I called the reset the memory code flashing in the panel. At that time, we tested the system. The signal came in at 4 minutes and she felt that was unacceptable. Some 30-minutes later, ADT monitoring center called me about an alarm event. I guess it was the one some 45-minutes earlier when the local police were present.
Ten days later, I set it off again, some thing no response. They are fast to pickup a check, not so fast to provide a reliable security system, which is what we pay for.
After the area was hit hard by office break-ins, I called ADT for take care of the area of vulnerability. They schedule appointment 3-days away, the sales rep showed up two hours later to pickup a check. The install guy was two hours late, and came with the wrong equipment. He spent the entire time on the phone having someone navigate over the phone how to install the additional sensor.
9 months later, ADT call me, saying they couldn't communicate with my security system. I was hot, had been paying them for 9-months as my system was not evening hooked up right. They offer to discount my monitoring cost to offset.
Two months later, I called the local police department and explained to them, I wanted to test my security system. They sent an officer over; we set off the alarm and after 8-mins neither the police department nor myself was called. After the office left, I called the reset the memory code flashing in the panel. At that time, we tested the system. The signal came in at 4 minutes and she felt that was unacceptable. Some 30-minutes later, ADT monitoring center called me about an alarm event. I guess it was the one some 45-minutes earlier when the local police were present.
Ten days later, I set it off again, some thing no response. They are fast to pickup a check, not so fast to provide a reliable security system, which is what we pay for.
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
