Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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In my opinion, ADT is no different from any other company today providing a service for a fee.
2 1/2 yrs. ago, I signed a 3 yr. contract for my system and a specified monthly monitoring fee. Last year, an increase was implemented, to which I dug out my contract and followed the grievance procedure that was required, except that the person I spoke to (after going thru the endless menu screens before being able to speak with a live person) told me it was not necessary for me to actually write them - that my grievance was being input on her computer and that would take care of my case, in other words, maintain the monthly fee that I had signed for.
Low and behold, for the next two months, there was the new, higher charge on my credit card. After a harshly worded email to ADT's customer svc., I received a response that told me that my billing would be corrected and credits given retroactive to the increased fee. They were. In that respect, I cannot complain but I can't wait for December of this year to arrive so that I can cancel my contract with ADT. They are WAY overpriced.
I would advise any and all potential alarm system purchasers to check around before signing any contracts. There ARE other monitoring systems that are just as effective and MUCH cheaper---you just have to check around. Incidently, ADT was my 2nd alarm system, after having fired the 1st one I had which was totally incompetent.
I did have two incidents where my ADT system was compromised and the responders I talked to seemed to be competent in answering my questions - I will give them that.
2 1/2 yrs. ago, I signed a 3 yr. contract for my system and a specified monthly monitoring fee. Last year, an increase was implemented, to which I dug out my contract and followed the grievance procedure that was required, except that the person I spoke to (after going thru the endless menu screens before being able to speak with a live person) told me it was not necessary for me to actually write them - that my grievance was being input on her computer and that would take care of my case, in other words, maintain the monthly fee that I had signed for.
Low and behold, for the next two months, there was the new, higher charge on my credit card. After a harshly worded email to ADT's customer svc., I received a response that told me that my billing would be corrected and credits given retroactive to the increased fee. They were. In that respect, I cannot complain but I can't wait for December of this year to arrive so that I can cancel my contract with ADT. They are WAY overpriced.
I would advise any and all potential alarm system purchasers to check around before signing any contracts. There ARE other monitoring systems that are just as effective and MUCH cheaper---you just have to check around. Incidently, ADT was my 2nd alarm system, after having fired the 1st one I had which was totally incompetent.
I did have two incidents where my ADT system was compromised and the responders I talked to seemed to be competent in answering my questions - I will give them that.