Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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ADT, Undependable!!
I have been with ADT for many years. The cost is $108.00 every 3 months. I decided to upgrade my system, so I called them. One of their salesmen called one morning and said, he would be at my home at 2:30 PM; he never showed up and never called, as to why he didn't keep his appoinment, that he had made. This went on for about a month, without hearing from anyone at ADT. Finally, I called the salesman and he apologized (for whatever that is worth) telling me, he had given the job to another sales person; which is hard to believe, because why would he void his healthy commission. Anyway, he makes another appointment and he wants $1,186.00 to upgrade my system, I agree and write him a check, made out to ADT for $1,186.00; and he tells me an ADT tech will be out two days later, between 3 PM and 6 PM, to install the new updates, I had paid for; and the order sheet describing exactly what I had ordered and what would be installed.
The ADT tech shows up, with nothing that I had ordered and had no idea of what he was supposed to do. So, he leaves without doing anything and says he will contact my ADT salesman with my complaint. The ADT sales rep calls me and again says, he is so sorry and apologizes again.
Additionally (have complained to ADT customer service for years) after I pay the quarterly bill, they always send me another bill; supposedly trying to get me to pay twice. Probably think, "I came in on a head of cabbage."
All in all, if you like to be stressed out and harrassed, go with ADT. I plan on contacting another security company, because apparently ADT is getting too big for their boots; and I don't need the stress and apparently they don't need my money.
If they are allowed to merge with Broadview, it will get even worse. ADT "All Departments Terrible!"
I have been with ADT for many years. The cost is $108.00 every 3 months. I decided to upgrade my system, so I called them. One of their salesmen called one morning and said, he would be at my home at 2:30 PM; he never showed up and never called, as to why he didn't keep his appoinment, that he had made. This went on for about a month, without hearing from anyone at ADT. Finally, I called the salesman and he apologized (for whatever that is worth) telling me, he had given the job to another sales person; which is hard to believe, because why would he void his healthy commission. Anyway, he makes another appointment and he wants $1,186.00 to upgrade my system, I agree and write him a check, made out to ADT for $1,186.00; and he tells me an ADT tech will be out two days later, between 3 PM and 6 PM, to install the new updates, I had paid for; and the order sheet describing exactly what I had ordered and what would be installed.
The ADT tech shows up, with nothing that I had ordered and had no idea of what he was supposed to do. So, he leaves without doing anything and says he will contact my ADT salesman with my complaint. The ADT sales rep calls me and again says, he is so sorry and apologizes again.
Additionally (have complained to ADT customer service for years) after I pay the quarterly bill, they always send me another bill; supposedly trying to get me to pay twice. Probably think, "I came in on a head of cabbage."
All in all, if you like to be stressed out and harrassed, go with ADT. I plan on contacting another security company, because apparently ADT is getting too big for their boots; and I don't need the stress and apparently they don't need my money.
If they are allowed to merge with Broadview, it will get even worse. ADT "All Departments Terrible!"