Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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Although our complaints are not as abundant as some of the others listed, they are still valid.
We had our security system installed last January after our first-ever break-in. The sales rep did inform us that if we cancelled prior to the end of the 3yr contract term date, there would be an early cancellation fee. The installer came out in a timely fashion and installed the system. We did not have any problems until a year later. My husband's company transferred him to another state and after almost a year, the rest of our family was able to move to be with him - into a rental. After another 5 months, our home finally sold. What ADT did NOT tell us was the following:
1) that we could not suspend our account until we found a home to buy
2) that even if we did relocate the service to a different home that our 3 yr contract would start over
All we wanted to do was not have service on at a home we no longer owned...which they claim is legal. However, if the new homeowner wanted to install a different company's service, would she have been able to if ours was still active? Either way, we ultimately had to cancel our service, and risk having to paying 75% of the remaining 2 years left on the contract when all we really wanted was a suspension of the service until we bought a new home. They could have tacked on the months we had suspended at the end of the contract.
ADT needs to offer more options to loyal customers.
We had our security system installed last January after our first-ever break-in. The sales rep did inform us that if we cancelled prior to the end of the 3yr contract term date, there would be an early cancellation fee. The installer came out in a timely fashion and installed the system. We did not have any problems until a year later. My husband's company transferred him to another state and after almost a year, the rest of our family was able to move to be with him - into a rental. After another 5 months, our home finally sold. What ADT did NOT tell us was the following:
1) that we could not suspend our account until we found a home to buy
2) that even if we did relocate the service to a different home that our 3 yr contract would start over
All we wanted to do was not have service on at a home we no longer owned...which they claim is legal. However, if the new homeowner wanted to install a different company's service, would she have been able to if ours was still active? Either way, we ultimately had to cancel our service, and risk having to paying 75% of the remaining 2 years left on the contract when all we really wanted was a suspension of the service until we bought a new home. They could have tacked on the months we had suspended at the end of the contract.
ADT needs to offer more options to loyal customers.