Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
Recent Review For ADT Security:
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
Back To: ADT Reviews
More Home Security Resources On Alarm System Reviews.Com:
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Copyright 2006-2010 Home Security
ADT has the worst customer service I have ever had to deal with.
I had an ADT rep. ** ***** come out to my house and set me up with everything I needed, she was great got all my information and told me how everything was going to happen answered all my question which she responded with yes, yes, sure no problem. ** ***** asked how we would pay and I gave her my credit card to pay for the install and my wife's card to pay the monthly bill, which I was told would be no problem. I had to call ** at a later time to figure out an install date that would work for me, I called her like three times on three different days leaving message each time, no return phone call. I ended up calling to local office and that worked out.
A few days later my wife tells me that they charged her card for the install instead of my card, which ** told me there would not be a problem to do. Now my wife's account is overdrawn and now I have to call to have them reverse it. So I call, get things straightened out and was told it would take three days to return the money to the account. Three days later no money, so I call again talk to a manager this time her name was *******, she said "sorry its going to take 14 days" and gave me a month off my bill.
14 days later still no money call again I talk to ****** this time and she loves to treat people like crap she must really hate her life and or job, she tells me it's going to take 30 days. (By the way, it only took one day for them to take the money). ** ***** also told me that we can put certain items in areas of the house so they would not be an eye sore come to find out that was all BS, everything she told me. I also have a small 4 pound dog that I was told would not set off the motion sensor, guess what? That was BS as well. Now I have to set the alarm to 'stay' even when I am away so the dog will not set off the motion sensor.
Please save yourself to painful experience and do not let ADT into your house.
I had an ADT rep. ** ***** come out to my house and set me up with everything I needed, she was great got all my information and told me how everything was going to happen answered all my question which she responded with yes, yes, sure no problem. ** ***** asked how we would pay and I gave her my credit card to pay for the install and my wife's card to pay the monthly bill, which I was told would be no problem. I had to call ** at a later time to figure out an install date that would work for me, I called her like three times on three different days leaving message each time, no return phone call. I ended up calling to local office and that worked out.
A few days later my wife tells me that they charged her card for the install instead of my card, which ** told me there would not be a problem to do. Now my wife's account is overdrawn and now I have to call to have them reverse it. So I call, get things straightened out and was told it would take three days to return the money to the account. Three days later no money, so I call again talk to a manager this time her name was *******, she said "sorry its going to take 14 days" and gave me a month off my bill.
14 days later still no money call again I talk to ****** this time and she loves to treat people like crap she must really hate her life and or job, she tells me it's going to take 30 days. (By the way, it only took one day for them to take the money). ** ***** also told me that we can put certain items in areas of the house so they would not be an eye sore come to find out that was all BS, everything she told me. I also have a small 4 pound dog that I was told would not set off the motion sensor, guess what? That was BS as well. Now I have to set the alarm to 'stay' even when I am away so the dog will not set off the motion sensor.
Please save yourself to painful experience and do not let ADT into your house.