Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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Copyright 2006-2009 Home Security
In July 2009 I went online to the ADT website and asked for a home security system to be installed in our new home.
ADT sent their dealers Eversafe who promptly took my credit card number and charged $99 and left saying everything was working. In the first week we suspected the system was not working. When we called Eversafe they responded saying first week is a testing period and it would not work. After that every time we go out we religiously arm and and disarm the system until Thanksgiving Day. We forgot to disarm the system and no one called us.
When we called ADT they tested the system and said our system was not working and to come out they would charge $158 an hour. They asked us to contact Eversafe who refused any service after first three months. I wanted to cancel the system but they would not allow me to do that saying I have signed a three year contract. I called the credit card company and put a hold on all the payments I made since installation. Then ADT called me and sent their Technician. This man tested the system and said it was never connected to ADT security at any time and also showed us how the Eversafe Technician messed up our wiring system in our new house. He could not fix the problem and he said he would have to bring an expert to set it right. The next week he came with an expert as promised and they took the old system out and installed a new system and showed us it was working.
In the meantime, Eversafe called and wanted to send their Technician because I was disputing their charges too. ADT Technician asked me not let the Eversafe man in and said I could release their money as they would settle it among themselves. Also when I asked about the credit for all the months I paid without a working system being installed, he said, if I call ADT they would credit me all that money. To my dismay, ADT reveresed all the charges on 12/28/2009 with my credit card company and started charging me as if nothing happened. When I asked for the credit, they said I should call Eversafe. When I called Eversafe, they refused to honor my request.
If you see in the ADT website, they have advdertised saying if we are not happy with their system we can cancel it within 6 months. When I asked them to cancel it, ADT said, since it was their dealer who fixed the system, this clause does not apply. I never went to their dealer. I went to ADT and they sent their dealer.
The bottom line is, ADT and their dealers install a toy to pretend as if it is working. Once you sign a contract there is no way out. I am contemplating taking both ADT and Eversafe to Small claims court in New Jersey. Beware of these scammers!
ADT sent their dealers Eversafe who promptly took my credit card number and charged $99 and left saying everything was working. In the first week we suspected the system was not working. When we called Eversafe they responded saying first week is a testing period and it would not work. After that every time we go out we religiously arm and and disarm the system until Thanksgiving Day. We forgot to disarm the system and no one called us.
When we called ADT they tested the system and said our system was not working and to come out they would charge $158 an hour. They asked us to contact Eversafe who refused any service after first three months. I wanted to cancel the system but they would not allow me to do that saying I have signed a three year contract. I called the credit card company and put a hold on all the payments I made since installation. Then ADT called me and sent their Technician. This man tested the system and said it was never connected to ADT security at any time and also showed us how the Eversafe Technician messed up our wiring system in our new house. He could not fix the problem and he said he would have to bring an expert to set it right. The next week he came with an expert as promised and they took the old system out and installed a new system and showed us it was working.
In the meantime, Eversafe called and wanted to send their Technician because I was disputing their charges too. ADT Technician asked me not let the Eversafe man in and said I could release their money as they would settle it among themselves. Also when I asked about the credit for all the months I paid without a working system being installed, he said, if I call ADT they would credit me all that money. To my dismay, ADT reveresed all the charges on 12/28/2009 with my credit card company and started charging me as if nothing happened. When I asked for the credit, they said I should call Eversafe. When I called Eversafe, they refused to honor my request.
If you see in the ADT website, they have advdertised saying if we are not happy with their system we can cancel it within 6 months. When I asked them to cancel it, ADT said, since it was their dealer who fixed the system, this clause does not apply. I never went to their dealer. I went to ADT and they sent their dealer.
The bottom line is, ADT and their dealers install a toy to pretend as if it is working. Once you sign a contract there is no way out. I am contemplating taking both ADT and Eversafe to Small claims court in New Jersey. Beware of these scammers!