Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I have been a customer for 14 years at two subsequent addresses. The alarm functioned as advertised, but be aware of customer service.
Yesterday, an electrician performed work on my panel which necessitated cutting the power off for 4 hours. After he left, he noticed the alarm was ringing. This was 3:30 PM. I arrived home at 5:00 having received NO notification of a trouble or alarm by ADT.
The keypads were beeping constantly making it impossible to get any sleep until the problem was solved. I called service who attempted to guide me through the disconnect process. I was instructed to look for a metal box in my home. I was never instructed as to the location of this box, nor was instructed on any trouble procedures. After 1/2 hour of carrying a 2 year old in one arm, I finally got disgusted at their incompetence and requested that a repairman come to my home that same evening.
I was informed that I had no extended service plan and that I would be charged. I asked for the charges and was told that it would be an overtime repair and that it would cost $362.00 for the first half hour !!
Now, since I am in the construction business and I know that a NYC Union Licensed Electrician makes a salary of $84.00 (overtime is 1.5 times regular rate)per hour including the fringes, I could in no way understand a charge of $724.00 per hour. It is understood that abusiness needs to make profit, but 500% is absolute robbery.
I will definietely be cencelling and pursuing other vendors.
Yesterday, an electrician performed work on my panel which necessitated cutting the power off for 4 hours. After he left, he noticed the alarm was ringing. This was 3:30 PM. I arrived home at 5:00 having received NO notification of a trouble or alarm by ADT.
The keypads were beeping constantly making it impossible to get any sleep until the problem was solved. I called service who attempted to guide me through the disconnect process. I was instructed to look for a metal box in my home. I was never instructed as to the location of this box, nor was instructed on any trouble procedures. After 1/2 hour of carrying a 2 year old in one arm, I finally got disgusted at their incompetence and requested that a repairman come to my home that same evening.
I was informed that I had no extended service plan and that I would be charged. I asked for the charges and was told that it would be an overtime repair and that it would cost $362.00 for the first half hour !!
Now, since I am in the construction business and I know that a NYC Union Licensed Electrician makes a salary of $84.00 (overtime is 1.5 times regular rate)per hour including the fringes, I could in no way understand a charge of $724.00 per hour. It is understood that abusiness needs to make profit, but 500% is absolute robbery.
I will definietely be cencelling and pursuing other vendors.